HACKED!

[Haystack]

Sorry to hear about your GF's account got compromised. Every time I checkout this forum section I see more people posted about there accounts got compromised. After reading the OP post sounds like they are running without the authenticator on the accounts.

Do your self and the GF a favor and buy the authenticator key fob for both accounts. By spending just a little bit of extra money for them can save you a lot of headache later. Course if you buy the authenticator key fob they will have to mail them out to you. But if you happen to own a smart phone (iOS/Android) you can get the authenticator app for free of course.


I'm not 100% sure but I don't think changing passwords will kick a char/player if they are all ready logged in the game. I don't know if she is on her free 30 days that came with the game OR she payed for her monthly sub yet.

If she all ready payed the monthly sub for the game this next option would a little extreme way of dealing with the problem. If she is able to log-in to the SE account management page she could temporary cancel service for FF14. I remember back in my FFXI days it gave you two options for cancel service "You can keep playing till current subscription time runs out" OR "Forfeit all remaining time and it end it now".

Course if you choose the 2nd option you won't get a refund on any of the subscription fee. But it would end up kicking any chars that are currently logged in the game. Just make sure to wait like 1-2 hour be for you start the FF14 service backup. Just to make sure no char's are currently logged in when you setup service backup.

I'm not sure this option will work if you are on the FREE 30 days.

[Zeronic]

she maybe using same name as login and very simple password...

Her Nickname, perhaps, but her password has Multiple case sentivie letters and numbers, and no it ain't her birthdate or anything, but a very specific code.

Did she have the OTP app/hardware?

Nope, she doesn't. It is of course an option but I am not happy with the fact that it is needed persé because some ass decides to compromise her account, regardless of password

Sorry to hear about your GF's account got compromised. Every time I checkout this forum section I see more people posted about there accounts got compromised. After reading the OP post sounds like they are running without the authenticator on the accounts.

Do your self and the GF a favor and buy the authenticator key fob for both accounts. By spending just a little bit of extra money for them can save you a lot of headache later. Course if you buy the authenticator key fob they will have to mail them out to you. But if you happen to own a smart phone (iOS/Android) you can get the authenticator app for free of course.


I'm not 100% sure but I don't think changing passwords will kick a char/player if they are all ready logged in the game. I don't know if she is on her free 30 days that came with the game OR she payed for her monthly sub yet.

If she all ready payed the monthly sub for the game this next option would a little extreme way of dealing with the problem. If she is able to log-in to the SE account management page she could temporary cancel service for FF14. I remember back in my FFXI days it gave you two options for cancel service "You can keep playing till current subscription time runs out" OR "Forfeit all remaining time and it end it now".

Course if you choose the 2nd option you won't get a refund on any of the subscription fee. But it would end up kicking any chars that are currently logged in the game. Just make sure to wait like 1-2 hour be for you start the FF14 service backup. Just to make sure no char's are currently logged in when you setup service backup.

I'm not sure this option will work if you are on the FREE 30 days.

We already changed passwords, but the hacker is still active. She already payed, and we contacted the support immidiatly. We can also login to mogstation or lodestone, but so far, nothing.
I guess the app is the only option for now, but I hope this gets resolved asap. (The subscription cancel sounds okish, but we refuse to pay just after we paid for a month)!

We truelly love this game. And we know square is fixing such as lag, and goldspammers and yeah it sucks, but it cannot be helped and we cannot expect square to snap their fingers to fix those issues. But this is an issue that needs to be resolved asap since it revolves around people account and information.