I heard about gil spammers being regular people that got hacked, and I assumed those were people that gave all their info to said sellers so their account got breached. However, me and my GF both play this game the slow way and have no need for this so called service.
This morning however, she couldn't log, and I saw her being online in north shroud. First I thought it was a bug regarding the 3201 error. After coming back though, she was a lvl 26 botanist, instead of a 25. Taking a look I found her teleporting the place T_T.
She has been broken by this, since due to her handicap playing is hard and it took a long time to amass everything. She is afraid to lose it all by a stupid arrogant prick that somehow got into her account. Technical support doesn't give a damn, and after a couple of hours and tickets ingame, no reply. Support on the website is not available on sunday it seems.
We changed her password. But tbh we don't know why we should even do that since she gave no one her password ( not even I know it). What can we do? And please tell me she doesn't lose her char/equips
Lenalee, partner of Sienna Sapphire