These issues are "here and now" issues - in your face as you log into the game. If they can't even get a handle on this type of issue what hope should I hold on them being able to develop better content? It can't be THAT HARD to be proactive and throw a GM account for just 10 mins in every city in the game... or to have the ability to report players through clicking on their name. What genius thought up the report function? That scares me actually. If they can't even handle a proper functional report interface?

The fact that I have to shut down chats in an MMO is the main reason I left Rift. Spam (guild spam, rex spam, dimension spam) was completely out of control and you couldn't hold a simple conversation in any global chat without being inturrupted several times. Chat communication is an INTEGRAL aspect of MMO... it's not a miniscule problem that both of you seem to think it is. I AM TURNING OFF MY CHATS BECAUSE THIS COMPANY CANNOT HANDLE THEIR BUSINESS.