This service account is currently suspended.

[Talihina]

Sorry peoples account get hacked or you get suspended. Its the one saying "I have 50 friends that will quit with me were that tight". SE has hundreds of thousands of players and I am sure you must have done the math... so toss a few pennys out the window.. thats the dent you make here. See most people when things like this happen this (forums) is not the place they come to cry. They email.. they call the get it all fixed.

You seem to be under some twisted thinking that you have leverage over them. sorry but the threatening yeah it never works. Your like everyone else..you bought a game got hacked or got caught.. call them get it fixed.

I just told my boyfriend to stop levelling until I get my account back. Leverage in the relationship

[JowyAvilon]

I just told my boyfriend to stop levelling until I get my account back. Leverage in the relationship

This happened to my girlfriend on saturday. We were playing our characters together just fine friday, log off to go do other things then go to bed. We go to play the next day and when she tries to log on she gets the message "you could not log in because the service account in question is not registered. If you would like to log into the service, please log into the square enix account management system and register the service account" which was concerning. So we go to her mog station and sure enough "this service account is currently suspended" and on the character list is a character she didnt make on a server we dont play on nor plan to play on in the foreseeable future. So she went and changed her password on the spot normally. Then she followed the support forums to this link:https://support.na.square-enix.com/f...1&c=58&sc=348& and followed step b and used the link provided in step b to reset her password a 2nd time just to be safe and in the hopes doing that would unsuspend her account because it even says "B) Follow steps for a normal password change If for some reason the automated email does not reach your inbox, or if you accidentally deleted the email, please follow the steps for changing your password through the URL below. The login restriction will be removed once you change your password. She also put in a support ticket after changing the password the 2nd time which only JUST got acknowledged today by the bot reply saying it could take up to 2 days (48 hrs) to get a reply. If doing what I posted above from the support forum actually unsuspened the account by following that link and resetting the password actually did what it said and removed the restriction, it would save the customers AND square enix both a lot of time and a lot of headaches.

[Talihina]

This happened to my girlfriend on saturday. We were playing our characters together just fine friday, log off to go do other things then go to bed. We go to play the next day and when she tries to log on she gets the message "you could not log in because the service account in question is not registered. If you would like to log into the service, please log into the square enix account management system and register the service account" which was concerning. So we go to her mog station and sure enough "this service account is currently suspended" and on the character list is a character she didnt make on a server we dont play on nor plan to play on in the foreseeable future. So she went and changed her password on the spot normally. Then she followed the support forums to this link:https://support.na.square-enix.com/f...1&c=58&sc=348& and followed step b and used the link provided in step b to reset her password a 2nd time just to be safe and in the hopes doing that would unsuspend her account because it even says "B) Follow steps for a normal password change If for some reason the automated email does not reach your inbox, or if you accidentally deleted the email, please follow the steps for changing your password through the URL below. The login restriction will be removed once you change your password. She also put in a support ticket after changing the password the 2nd time which only JUST got acknowledged today by the bot reply saying it could take up to 2 days (48 hrs) to get a reply. If doing what I posted above from the support forum actually unsuspened the account by following that link and resetting the password actually did what it said and removed the restriction, it would save the customers AND square enix both a lot of time and a lot of headaches.

Amen! I changed my password about 20 times, and alas, still suspended. It said most suspensions are lifted after at MOST 72 hours, so I'm wondering if it will actually be lifted without me doing anything or if it's just another broken feature. I'm leaning towards the latter again.

[Jessikia]

Hahahaha your funny did you just not read the post? Plus I was taught that it was rude not to respond to people. If someone says something and I can respond I will hence why I do not make a lot of posts. So to recap since you seem to miss the point is I have done nothing to break tsa besides the odd and end curse words used which would be a warning which would mean there is a technical problem with one of there systems used to monitor the game. This I do believe is the tech forum......as for tantrum where have I become unhinged in my post or rude or mean or brow bashed anyone for there response some one makes a post I make a answer. It is so sad how little it takes for someone to have a opinion I have two little boys I know a tantrum when I see one honestly no one who has posted in my post has really done anything wrong I am happy for those who tried to point out issues that might have caused my problem and I re posted in kind to point out I did none of those things. As for my post about people quitting because of me if this where to happen to some of the major guilds that hop from game to game they would post the same in there forum post as well as there support post because it is a statement of fact there are those who play games together and if one can not play no one does because it is a social group. Granted I could have worded this better but the meaning is still the same there are people that this affects as well because they play for me. My wife and a few of my friends in other states play so we can do something together and be social these I know ill not play anymore a larger group of just friends in general might continue to play and that is there choice how long they might will depend if something else catches there interest. Like I said more power to them it is a good game not bashing the game there. Support I will bash because it sucks. If you do not like my comment or feel that its a tantrum you do not have to respond that is your choice as well. Either way I will keep posting and responding because it is the weekend and besides thinking about going to buy a new game for the 360 I have nothing to do but relax and do what ever I want.

LOL you are so contradicting yourself with every post that you write. People have tried to offer you advice and yet you're telling them that its not that blah blah blah because you know what you're talking about because "you're" SOOOO tech savvy, I'm right and everyone else is wrong attitude it's really starting to sound like a broken record, especially when you keep repeating that "all" your friends are going to leave if you don't get your account re-activated. As if, I'm sorry but if you think that then your head is so far up your own @$$ you can't see daylight. No one cares whether you leave or not. And yes, you are having a tantrum because it's the weekend and SE are closed so you're on the forum not looking for a solution but to prove how right you are whenever someone tries to help you.

You're account may have been compromised, I don't care whether you think that isn't so, just because you are tech savvy does not prevent a hacker from gaining access to your account. The first thing to do is change your password, then if you can, add the software token to your account - after all it's not going to harm you're account, only add an extra layer of protection to your account.

Next, contact SE to sort out getting your account recovered.

If, you still don't want to listen and take any ones advice go and buy that xbox 360 game that you're thinking of buying, play it and stop wasting people's time....

[JowyAvilon]

Amen! I changed my password about 20 times, and alas, still suspended. It said most suspensions are lifted after at MOST 72 hours, so I'm wondering if it will actually be lifted without me doing anything or if it's just another broken feature. I'm leaning towards the latter again.

Oh, where does it say 72 hours? I have dug and dug looking for answers and haven't seen that so it would be nice to have a little confirmation on that to have at least a little hope. In the end though, even with confirmation I would almost say it's just another broken system.

[Talihina]

Oh, where does it say 72 hours? I have dug and dug looking for answers and haven't seen that so it would be nice to have a little confirmation on that to have at least a little hope. In the end though, even with confirmation I would almost say it's just another broken system.

http://support.na.square-enix.com/fa...8&id=5382&la=1

I misread, it said 72 hour MINIMUM suspension, not maximum. Sigh. Guess I'll be queuing for chat support early AM tomorrow.

[JowyAvilon]

http://support.na.square-enix.com/fa...8&id=5382&la=1

I misread, it said 72 hour MINIMUM suspension, not maximum. Sigh. Guess I'll be queuing for chat support early AM tomorrow.

Yeah, my GF is going to call phone support as soon as they open in the morning. Also, from that link you sent me they also get you with this under the 72 hr suspension rule "These types of suspension are usually issued to players committing the most severe policy violations. Additionally, accounts that are dealt a 72 hour suspension will be investigated and considered for termination. In these cases, the suspension remains in place until the completion of the investigation, even if this exceeds the 72-hour period."

[Talihina]

Yeah, my GF is going to call phone support as soon as they open in the morning. Also, from that link you sent me they also get you with this under the 72 hr suspension rule "These types of suspension are usually issued to players committing the most severe policy violations. Additionally, accounts that are dealt a 72 hour suspension will be investigated and considered for termination. In these cases, the suspension remains in place until the completion of the investigation, even if this exceeds the 72-hour period."

Sigh, SE needs to get their shit together. I'm really hoping to see a security update or at least SOMETHING addressing this problem this week.

[JowyAvilon]

Sigh, SE needs to get their shit together. I'm really hoping to see a security update or at least SOMETHING addressing this problem this week.

Yeah, i agree they need to get it together but the game has been out for a month now, I don't see them getting it together any time soon which is sad cause ignoring the problems it really is a good game just bogged down by poor customer support like this.

[Talihina]

Yeah, i agree they need to get it together but the game has been out for a month now, I don't see them getting it together any time soon which is sad cause ignoring the problems it really is a good game just bogged down by poor customer support like this.

They're digging themselves into a hole from what I can see.

All these RMT/botters are now turning to exploiting some sort of security flaw to gain access to other people's accounts. Until they sort out which accounts were compromised and which accounts were created solely for the use of RMT/botting, we're going to see RMT/Botters for a loooong time..