This service account is currently suspended.

[Talihina]

This happened to my girlfriend on saturday. We were playing our characters together just fine friday, log off to go do other things then go to bed. We go to play the next day and when she tries to log on she gets the message "you could not log in because the service account in question is not registered. If you would like to log into the service, please log into the square enix account management system and register the service account" which was concerning. So we go to her mog station and sure enough "this service account is currently suspended" and on the character list is a character she didnt make on a server we dont play on nor plan to play on in the foreseeable future. So she went and changed her password on the spot normally. Then she followed the support forums to this link:https://support.na.square-enix.com/f...1&c=58&sc=348& and followed step b and used the link provided in step b to reset her password a 2nd time just to be safe and in the hopes doing that would unsuspend her account because it even says "B) Follow steps for a normal password change If for some reason the automated email does not reach your inbox, or if you accidentally deleted the email, please follow the steps for changing your password through the URL below. The login restriction will be removed once you change your password. She also put in a support ticket after changing the password the 2nd time which only JUST got acknowledged today by the bot reply saying it could take up to 2 days (48 hrs) to get a reply. If doing what I posted above from the support forum actually unsuspened the account by following that link and resetting the password actually did what it said and removed the restriction, it would save the customers AND square enix both a lot of time and a lot of headaches.

Amen! I changed my password about 20 times, and alas, still suspended. It said most suspensions are lifted after at MOST 72 hours, so I'm wondering if it will actually be lifted without me doing anything or if it's just another broken feature. I'm leaning towards the latter again.