Registration code scratched out?

[Calindor]

http://support.na.square-enix.com/co...p?id=5382&la=1

[Zabuza]

http://support.na.square-enix.com/co...p?id=5382&la=1

Already been there, all it allows me to do is make a ticket, does not give me live chat or a phone number. As for whether the case was sealed when he got it, I do not know, though I would assume it was. I will ask him when he gets home.