Quote Originally Posted by Stryker View Post
I have a security token that came with my 1.0 CE. I don't understand why you had to call them to deactivate it. There's an option on the account services website that allows you to activate and deactivate the device. That being the case unless you're at work and don't have it, it sounds too fishy to be true.

I also don't understand how they can "freeze" the token but it's still attached and works. If the token is still attached to your account then it would have to be activated to log into your account. Or the "frozen" code would have to be used. There's no way a hacker could have taken your past information and successfully guessed a random 6 digit code that just happened to be frozen. I mean yeah they could brute force it, but I think it locks you out after so many attempts, not to mention they would probably rather go for an easier target.

Unless the SE reps are selling the account which could be a possibility your entire situation seems highly unlikely. That's not to say it didn't happen, but I'm no Columbo and I can see many discrepancies in your account.

Oh and I just reread your initial statement. You said you got a new password and registered your 1 time token. How would someone get access to said 6 digit code on your phone? Did they clone your phone too to get that? What I don't understand is that if you did all these steps, which by the way is more protection against fraud than most bank accounts have. Why didn't said hacker just hack someones account or multiple peoples accounts for a total of $200, buy the game and then just play a new character that way.

Personally I've taken beer shits that stink less than this whole story. I call shenanigans.
I don't even know where to begin with this...

Like it was posted. I was switching FROM the key fob token to the mobile app for the token. When I tried to manually remove the key fob token so I could get the app, the website repeatedly came back with an error saying "Please try again later". So I called SE and had them remove it which the rep said he did. HOWEVER, what he actually did was freeze it, not remove it. So the Key fob token was still attached to my account, but the 6 digits that spit out when you press the little button would never work due to being frozen. So I could not change my password or even remove the old key fob token because it required the 6 digit code. The weird thing is...it still let me log into the game without even needing the 6 digit number from the token (probably wouldn't have worked due to being frozen by mistake).

As for your 2nd to last paragraph, I said when I finally got a hold of the good rep, he admitted it was frozen and not removed and appologized, then HE REMOVED IT and had me change my password on the forums. Once the token is actually removed you don't need the 6 digits. Read it next time ffs. Then I downloaded the mobile app and followed the prompts to link it to my account.

And if you don't believe that the key fob can be "frozen" and still linked to an account, then call my "bluff" and call SE yourself. I'll sit here while you come back saying "okay, you're right. Sorry."