My account was hacked and how it's been handled so far.

[Ryujin_Ketu]

I have a security token that came with my 1.0 CE. I don't understand why you had to call them to deactivate it. There's an option on the account services website that allows you to activate and deactivate the device. That being the case unless you're at work and don't have it, it sounds too fishy to be true.

I also don't understand how they can "freeze" the token but it's still attached and works. If the token is still attached to your account then it would have to be activated to log into your account. Or the "frozen" code would have to be used. There's no way a hacker could have taken your past information and successfully guessed a random 6 digit code that just happened to be frozen. I mean yeah they could brute force it, but I think it locks you out after so many attempts, not to mention they would probably rather go for an easier target.

Unless the SE reps are selling the account which could be a possibility your entire situation seems highly unlikely. That's not to say it didn't happen, but I'm no Columbo and I can see many discrepancies in your account.

Oh and I just reread your initial statement. You said you got a new password and registered your 1 time token. How would someone get access to said 6 digit code on your phone? Did they clone your phone too to get that? What I don't understand is that if you did all these steps, which by the way is more protection against fraud than most bank accounts have. Why didn't said hacker just hack someones account or multiple peoples accounts for a total of $200, buy the game and then just play a new character that way.

Personally I've taken beer shits that stink less than this whole story. I call shenanigans.

I don't even know where to begin with this...

Like it was posted. I was switching FROM the key fob token to the mobile app for the token. When I tried to manually remove the key fob token so I could get the app, the website repeatedly came back with an error saying "Please try again later". So I called SE and had them remove it which the rep said he did. HOWEVER, what he actually did was freeze it, not remove it. So the Key fob token was still attached to my account, but the 6 digits that spit out when you press the little button would never work due to being frozen. So I could not change my password or even remove the old key fob token because it required the 6 digit code. The weird thing is...it still let me log into the game without even needing the 6 digit number from the token (probably wouldn't have worked due to being frozen by mistake).

As for your 2nd to last paragraph, I said when I finally got a hold of the good rep, he admitted it was frozen and not removed and appologized, then HE REMOVED IT and had me change my password on the forums. Once the token is actually removed you don't need the 6 digits. Read it next time ffs. Then I downloaded the mobile app and followed the prompts to link it to my account.

And if you don't believe that the key fob can be "frozen" and still linked to an account, then call my "bluff" and call SE yourself. I'll sit here while you come back saying "okay, you're right. Sorry."

[Stryker]

I don't even know where to begin with this...

Like it was posted. I was switching FROM the key fob token to the mobile app for the token. When I tried to manually remove the key fob token so I could get the app, the website repeatedly came back with an error saying "Please try again later". So I called SE and had them remove it which the rep said he did. HOWEVER, what he actually did was freeze it, not remove it. So the Key fob token was still attached to my account, but the 6 digits that spit out when you press the little button would never work due to being frozen. So I could not change my password or even remove the old key fob token because it required the 6 digit code. The weird thing is...it still let me log into the game without even needing the 6 digit number from the token (probably wouldn't have worked due to being frozen by mistake).

As for your 2nd to last paragraph, I said when I finally got a hold of the good rep, he admitted it was frozen and not removed and appologized, then HE REMOVED IT and had me change my password on the forums. Once the token is actually removed you don't need the 6 digits. Read it next time ffs. Then I downloaded the mobile app and followed the prompts to link it to my account.

And if you don't believe that the key fob can be "frozen" and still linked to an account, then call my "bluff" and call SE yourself. I'll sit here while you come back saying "okay, you're right. Sorry."

Why would I apologize. You left out ALL these DETAILS and I called you out on it. Reread your own OP. You said you had your password changed, why would the SE rep change your forum password but not your game password? That makes absolutely no sense. The forum account isn't linked to your game account. Also even with these details it still doesn't make any sense, purely because you said you changed your password and set up the mobile token. How would they gain access AFTER you set up your mobile token and changed your password? Even if they had a keylogger, the mobile token creates a string of codes that are very hard to hack even with brute force.

So I'll sit here due to maint taking the servers off all night and wait for you to keep filling in HUGE holes in your story....I'm waiting.

[Ryujin_Ketu]

Why would I apologize. You left out ALL these DETAILS and I called you out on it. Reread your own OP. You said you had your password changed, why would the SE rep change your forum password but not your game password? That makes absolutely no sense. The forum account isn't linked to your game account. Also even with these details it still doesn't make any sense, purely because you said you changed your password and set up the mobile token. How would they gain access AFTER you set up your mobile token and changed your password? Even if they had a keylogger, the mobile token creates a string of codes that are very hard to hack even with brute force.

Again, even if it was too hard for you to understand from my original post, read my respons to you. You are either trying really hard to NOT get it, or you are really this ignorant.

Those details were not left out. From my post, the hacker got in from the time the old fob was "frozen" a day ago, to when I could finally get it resolved TODAY...they had all night to do their thing due to customer service being closed for the night...didn't think I had to spell that out for you.

And who the hell said ANYTHING about a forum password? FFS I feel like I'm talking to an infant. And the forum info and game info are the same...you have to log in with the exact same info. So again, no clue where you were going with that tidbit.

I didn't say "I had my password changed"..I said once it was resolved the rep told me to change my password now that the token was ACTUALLY unlinked and deactivated from my account.

[SanjiroLionheart]

......then HE REMOVED IT and had me change my password on the forums.
"

Waaaaait forrrrr iiiiiiiiit.......

.........And who the hell said ANYTHING about a forum password? FFS I feel like I'm talking to an infant. And the forum info and game info are the same...you have to log in with the exact same info. So again, no clue where you were going with that tidbit.

I believe that would be you, sir. Sucks you got hacked, sucks even more if you're legit about not doing anything shady. I suggest either reading what you type, to avoid cases like this, or type things out to be a bit less confusing to people. For you to say that you had to change your forum password in one post, and then turn around and act like the guy who quoted you was imagining things and in turn /rage at him is just ridiculous.

[Overon]

snip

Truth is I hope he was a innocent player and gets his account back !

If not I hope SE investigates his Account for Gil transfers that make no sense .
Example
A Banned Gil Seller or Farmer giving him so and so amounts of Gil ............

This whole Gil Seller thing needs to be addressed and if people are buying Gil , they have no respect for the game or the people around them .

Cheaters Destroy games !