My account was hacked and how it's been handled so far.

[Stryker]

I have a security token that came with my 1.0 CE. I don't understand why you had to call them to deactivate it. There's an option on the account services website that allows you to activate and deactivate the device. That being the case unless you're at work and don't have it, it sounds too fishy to be true.

I also don't understand how they can "freeze" the token but it's still attached and works. If the token is still attached to your account then it would have to be activated to log into your account. Or the "frozen" code would have to be used. There's no way a hacker could have taken your past information and successfully guessed a random 6 digit code that just happened to be frozen. I mean yeah they could brute force it, but I think it locks you out after so many attempts, not to mention they would probably rather go for an easier target.

Unless the SE reps are selling the account which could be a possibility your entire situation seems highly unlikely. That's not to say it didn't happen, but I'm no Columbo and I can see many discrepancies in your account.

Oh and I just reread your initial statement. You said you got a new password and registered your 1 time token. How would someone get access to said 6 digit code on your phone? Did they clone your phone too to get that? What I don't understand is that if you did all these steps, which by the way is more protection against fraud than most bank accounts have. Why didn't said hacker just hack someones account or multiple peoples accounts for a total of $200, buy the game and then just play a new character that way.

Personally I've taken beer shits that stink less than this whole story. I call shenanigans.