Basically. some love the current system, But most people dont.
Most of the subscriber base is casual, say 2-3 hours a day, enough time to run a couple of dungeons and loose gil. In long term most players will quit and move over to other mmo's. And that is fine!. BUT when SE starts loosing to many customers and gets less income from subscribers, then it will be less content for the rest of us.
So yes, if this game wants to live in this extremly hard competitive mmo market that is today, then you need to satisfy the biggest clientbase, the casual gamers to survive as a business enterprise.
Atm people will just start quitting after the intial trial. ;/