Well, got queued in at position 189, waited two hours to get to position 1 and got "There are no agents available to chat with you right now. Please try again later." The whole time I waited my position and wait time was bouncing back and forth. One moment I'd be queued at 30, then 31, then 32 and then back down to 30. The point at which yOjiMbOoO wrote that he was queued at 3rd, I had been queued for more that an hour and they clearly entered the queue after me. Nothing against yOjiMbOoO, of course (in fact, I hope you got through and got it fixed, yOjiMbOoO), but what good is having a place in a queue if it's not even handled in order? This is utter bullshit but what option do I have other than to try again!?