Lost free 30 days for accidentally registered to the wrong service account?

[Nechro]

Well everyone another day down for me as well. 9 and counting. Maybe tomorrow will be a better day but I'm not holding my breath. It will probably still be another day of me checking my emails and mog station every 2 hours...Please....PLEASE Square Enix or Sony or somebody...anybody, please fix ps3 users accounts so we can all play together. I want to be able to play with my bf and my FC again. >< I've given you my money...I've given you my time. WHAT ELSE DO YOU WANT FROM ME!? Next they're going to say "Thank you for contacting SQUARE ENIX support center. Please hold while we collect your soul in the order in which it was received. We appreciate your patience." D:

I'm running low on hope atm...plus I'm just bored. XD Good night all and better luck tomorrow. Keep up with the updates everyone it's all we can do at this point.

Almost 9 days for me as well. Really bad lack of attention for ps3 users. It's quite sad

[beater49]

I can vouch for this. I just got off the phone with support and checked my mog station and its all there I asked about PS3 players who were having a hard time resolving the issue and unfortunately its difficult and takes longer because they have to go through Sony :/ hopefully they figure a way to fix it quickly.

thank you for asking about the PS3 players.

[Kianii]

So I was on the phone for 2 hours before I reached Krystle who helped me and bam! My account is fixed. Finally, I can do laundry and get some game time in before bed Wishing you guys get through and all else gets fixed fast!

[Nechro]

thank you for asking about the PS3 players.

Both SE and Sony are pointing fingers at each other instead of actually fixing the problem. If I hit 2 weeks with no fix I'm returning my copy, which I would hate to do. :/

[Nechro]

725 posts and no attention towards ps3 except "It's taking longer because of Sony" I'm going to bed but I am not getting my hopes up for tomorrow either.

[beater49]

we can also ask sony to help us pressure SqEx...

[Bayohne]

Greetings everyone,

First off I would like to apologize for taking so long to get information to you regarding the troubles you're all experiencing with having the wrong service account registered (or by creating a new service account accidentally). We know how extremely frustrating it is to be unable to play with the characters you wanted to because of this issue and I want you all to know that we are taking this matter very seriously.

I also want to assure you all that you will receive your full 30-days of trial time when our Support Center moves the registration to the appropriate account.

First and foremost, we need users that are affected by this to fill out the appropriate form for their region. Please be sure to fill our the form properly as incorrect information will lead to delays in the process:
North American users: http://sqex.to/jpG
European users: http://sqex.to/ZZV

Please note that you'll only need to submit the form once, as we'll be able to address it based on the information we receive. Submitting multiple copies of the form will only serve to increase the time it takes to reach affected users.

To better address the backlog of users that are experiencing this issue, we are implementing improvements that will allow us to provide speedier support to customers with both PC and PS3 service account issues.

I would like to ask users that are affected by this to refrain from using phone numbers posted online to reach non-Support Center channels. The phone number being posted has no relation to the Square Enix FFXIV department, and, as a courtesy, users are simply being transferred to the already existing phone queue. The fastest way to receive support is by using the Square Enix Support center chat, phone, or email channels, and attempting to bypass these will actually result in a longer wait for you.

We sincerely apologize for the time it's taking to address this issue and for the frustration that it is causing each of you. We are working diligently to address the backlog and are looking forward to getting you all into the game as soon as possible.

[Kaiser1273746]

I had an open ticket for 7 days now, and I got the email about being contacted withing 48 hours the day I opened the ticket. I waited for 3.5 hours at support line (858)790-7529 to no avail, got sick of waiting and tried support line (310)846-0346 and after 2 hours 3 minutes of waiting to talk to someone everything is fixed and my 30 days is restored and wha-lah! Sounds like the issuse is the number of people trying to contact... guess next time they shouldn't mess up such an important layout haha

[Judas_Isacriot]

Greetings everyone,

First off I would like to apologize for taking so long to get information to you regarding the troubles you're all experiencing with having the wrong service account registered (or by creating a new service account accidentally). We know how extremely frustrating it is to be unable to play with the characters you wanted to because of this issue and I want you all to know that we are taking this matter very seriously.

I also want to assure you all that you will receive your full 30-days of trial time when our Support Center moves the registration to the appropriate account.

First and foremost, we need users that are affected by this to fill out the appropriate form for their region. Please be sure to fill our the form properly as incorrect information will lead to delays in the process:
North American users: http://sqex.to/jpG
European users: http://sqex.to/ZZV

Please note that you'll only need to submit the form once, as we'll be able to address it based on the information we receive. Submitting multiple copies of the form will only serve to increase the time it takes to reach affected users.

To better address the backlog of users that are experiencing this issue, we are implementing improvements that will allow us to provide speedier support to customers with both PC and PS3 service account issues.

I would like to ask users that are affected by this to refrain from using phone numbers posted online to reach non-Support Center channels. The phone number being posted has no relation to the Square Enix FFXIV department, and, as a courtesy, users are simply being transferred to the already existing phone queue. The fastest way to receive support is by using the Square Enix Support center chat, phone, or email channels, and attempting to bypass these will actually result in a longer wait for you.

We sincerely apologize for the time it's taking to address this issue and for the frustration that it is causing each of you. We are working diligently to address the backlog and are looking forward to getting you all into the game as soon as possible.

Finally you grace us with your presence and no subject of the PS3 issue, and also the +7 days. This is pretty much nothing at least you guys acknowledge our problem.

[beater49]

Greetings everyone,

First off I would like to apologize for taking so long to get information to you regarding the troubles you're all experiencing with having the wrong service account registered (or by creating a new service account accidentally). We know how extremely frustrating it is to be unable to play with the characters you wanted to because of this issue and I want you all to know that we are taking this matter very seriously.

I also want to assure you all that you will receive your full 30-days of trial time when our Support Center moves the registration to the appropriate account.

First and foremost, we need users that are affected by this to fill out the appropriate form for their region. Please be sure to fill our the form properly as incorrect information will lead to delays in the process:
North American users: http://sqex.to/jpG
European users: http://sqex.to/ZZV

Please note that you'll only need to submit the form once, as we'll be able to address it based on the information we receive. Submitting multiple copies of the form will only serve to increase the time it takes to reach affected users.

To better address the backlog of users that are experiencing this issue, we are implementing improvements that will allow us to provide speedier support to customers with both PC and PS3 service account issues.

I would like to ask users that are affected by this to refrain from using phone numbers posted online to reach non-Support Center channels. The phone number being posted has no relation to the Square Enix FFXIV department, and, as a courtesy, users are simply being transferred to the already existing phone queue. The fastest way to receive support is by using the Square Enix Support center chat, phone, or email channels, and attempting to bypass these will actually result in a longer wait for you.

We sincerely apologize for the time it's taking to address this issue and for the frustration that it is causing each of you. We are working diligently to address the backlog and are looking forward to getting you all into the game as soon as possible.

thanks Bayohne, but do we lose the free 7 days that has also been added to the wrong service account?