I want some of the magic drugs this guy has been guzzling, snorting, and shooting up.

http://massively.joystiq.com/2010/10...l-fantasy-xiv/
"I can't classify Square's customer service as anything other than first-rate. For the in-game GM petition, the response time was under 20 minutes, which seems a bit on the high side for urgent issues but is still pretty good for a newly released game straining under the weight of curious tire-kickers and packed servers. In addition to the prompt assistance, GM Alantinka was quite chatty and personable and ended our conversation by soliciting performance-related feedback.

GM AlantinkaThe website support ticket experience was similarly smooth, and Square should really think about streamlining its initial account creation process (an absolute abomination of unnecessary steps, confusion, and general unfriendliness) to match its website support system. After logging in with your master account, you're free to click the "contact" button and fill in a few brief blanks, after which you'll be connected with a live help chat representative. GM Nicole was just as pleasant and helpful as her in-game counterpart, and my issue (quest advancement) was resolved in a matter of moments with very little fuss.

If I had to find one thing to pick on with regard to Square's customer service, it would be the lack of an email trail to track your open tickets (and ticket history). There are buttons for both on the support website, but SOE's methodology of sending you mails at each step of the process seems like a little less work for the customer.

That about does it for my first foray into Eorzea's Age of Adventure. Despite some of the forum rancor you've no doubt read pertaining to Final Fantasy XIV's gameplay and level of polish, the community and customer service are actually quite good as far as MMORPGs go. The former takes some getting used to because of the game's unorthodox design, but the latter is on par with the best that the genre currently has to offer. Until next time, I'll see you in the wilds around Ul'dah, and don't forget to weigh in with your opinions in the comments."