Lost free 30 days for accidentally registered to the wrong service account?

[kyse]

yeah im sure se knew that press sent in a ticket and that is most likely someone they let cut to the front of the line lol so they didn't get 2 feel our 11 hour wait for live chat support if at all

[StryderOmega]

I should have mentioned that either support line isn't toll free in my email.

Ah, oh well.

[astrahelix]

i can't tell you an exact number, but when i talked to someone from customer support i said, "I bet you already know why i'm calling." to which he replied. "well sir let me guess, registered code on wrong service account?" we both laughed. i told him he was correct. after he escalated my case i asked him how many people actually did it. while he didn't give me an exact number because calls were still flooding in it was well in the 1000s. just want to say, once you get on with customer support, they are extremely nice and will do everything in their limited power to help. i think they are just severely understaffed, and were not prepared for this kind of thing.

[Gladimore]

The views are definitely interesting and that's why I'm genuinely curious how widespread the multiple service account issue is and why it's not being covered on the web. It's still incredibly difficult to gauge considering the amount of spam in here and it's a bit narrow-minded to view the average chat queue duration as something exclusively related to this issue when the vast majority of posts everywhere but here are concerning server stability and lobby errors.

Edit: Hopefully the folks Matrinka and the others reached out to have tried to actively communicate with SE about this issue. It would also be awesome to have another CR post with something more specific than information already contained in this thread.

I agree it's tough to see exactly how much are effected by this..Theres a lot of spam brought on from frustration and the community has been venting and chatting away. Wish there was a way to view the number of unique posters on this thread. It would be nice if we could get more information but we've only received one response from a SE moderator and that was it..Nothing since. Yoshi.P won't even address it in any of his letters and the only thing we even saw about it was on twitter which they automatically spammed to the bottom with PAX stuff. There are even many people reporting that they are having their comments blocked/hid away on twitter and facebook regarding the issue. SE is trying everything they can to keep this low profile because lets face it..this is beyond unacceptable, even if it is a "Small" section of people or even a low populace which i am inclined to believe its not considering this threads popularity.

Most of this are things i have posted earlier, but I also would not be surprised at this point if SE is holding back on it because they know some people are impatient and even went out and bought the game again to get it fixed.. who knows what they are really thinking. I just hope this is resolved by tomorrow if not sooner, but that is highly unlikely considering this is labor day weekend for NA. No matter what we will just be told "we are working on it" every few days and nothing will change...We just have to hope they will soon. :/

[twidom]

i can't tell you an exact number, but when i talked to someone from customer support i said, "I bet you already know why i'm calling." to which he replied. "well sir let me guess, registered code on wrong service account?" we both laughed. i told him he was correct. after he escalated my case i asked him how many people actually did it. while he didn't give me an exact number because calls were still flooding in it was well in the 1000s. just want to say, once you get on with customer support, they are extremely nice and will do everything in their limited power to help. i think they are just severely understaffed, and were not prepared for this kind of thing.

I bet they are very nice indeed. It's not their fault after all. They're just doing their jobs :P

I lost hope to get in contact a few days ago but I hope things are going well for those who are trying.

[Bala]

They should give extra code to all the people who had this problem.

I believe that would be an easier way to solve and also an option for account migration.

All these problems are almost making me stop playing.

"your ticket was received and will be Responded to Within 2 business days (48 hours) of receipt."

Patience has a limit ..

[astrahelix]

well, they've given one official response on this thread. i'm not sure where it is, somewhere in the early 500s. i think we deserve an update on progress tho.

[Locrinus]

So yesterday I spoke to the UK customer support via phoning them, I was told that my profile had been escalated, I hope I will be able to play in the next couple days. The lack of feedback is disheartening though.

[NarcoticNinja]

WHEN IS THIS GOING TO BE FIXED

[Juliei]

I forgot how to play. Totally going to button mash when I get my service accounts fixed.