I want a refund

[Waggabond]

I've been trying to play this game the whole day but I can't login to Behemoth, 1017.
I have friends who are currently logged in and playing.
What is the reason behind this blatant discrimination?
Are they filtering us by IP, or maybe even Serial Key (purchased at Gamestop)?
Let's say I don't care about whatever poor-planning problems they may be undergoing, and the excuses for them, nor the ETA for resolution.

All I care about is to be able to login today, and play today. The money I've invested in this game has already gone out of my pocket. In fact, that was instant, and I did not fail to deliver my end of the deal.

Am I not entitled to play for a game I paid for? Am I being unfair?

[KaiKatzchen]

*snip for length >.<

None of the above. SE didn't realize that the game was going to be as popular as it was, and due to this the servers are overloaded with players and have made the data center unstable. To remedy this they are putting a cap on how many people can be logged at one time, but due to people AFKing while staying logged in some of that space is taken up.

SE will (hopefully) be fixing this come JP Wednesday when they add more power to the servers, new data centers and more servers as well. They are also considering implementing a AFK kickers where if a characters logged in for 'x' amount of time without movement/doing anything the server will eject this character from the server.

SE also said they are working on adding another free week of game play to everyone's account. If you wish to return the game and/or not play then I can understand and it is your choice. But if you can be patient for a few more days these issues should be fixed. As to the refund... once an MMO is opened no one will accept it back, so in that aspect you're stuck.

[Jinx]

Discrimination? entitlement? Spoken like a true gen y'er.

[bmcmvox]

This is why Blizzard offers refunds on WoW even if the box is open. Because it begs for lawsuits that WILL be won in small claims court. Products are open all the time, and if defective can be returned.

And no, because the user agreed to the EULA does not negate a possibility of a refund. The fact is, a service has not been provided. EULAs are not far reaching legal documents that allow companies to to take money and not deliver. The beauty of small claims court is they can use their own discretion when making a judgment.

EULAs are not the word of god and the sooner people realize this, the sooner we can get back to expecting decent services and products from companies like them good old days.

http://www.destructoid.com/eu-court-...d-230641.phtml

[Freyar]

EULAs are not the word of god and the sooner people realize this, the sooner we can get back to expecting decent services and products from companies like them good old days.

We didn't have games like this in the good ol' days, nor did we have the proliferation of fraud by end-users.

[bmcmvox]

We didn't have games like this in the good ol' days, nor did we have the proliferation of fraud by end-users.

We had products being sold in the good old days. Games are products.

[Freyar]

We had products being sold in the good old days. Games are products.

Even back then they were licensed.

[bmcmvox]

Even back then they were licensed.

All products are licensed? Whether it is licensing or ownership, you are still entitled to receive promised (implied or stated) services/product in exchange for your money. If I copied Windows and sold it, windows could respond by cancelling my license which would be fair. NOT providing me with windows after I paid, could be fraud. Licensing adn EULAs do not give companies the right to trump legal/legislated precedent