I want a refund

[Waggabond]

I bought my copy at Gamestop but they're not accepting returns since I've already opened the box.

How do I proceed to contacting Square Enix NA to legally file a refund request?

Thanks in advance.

[herothing11]

You could try and send in a ticket although I'm not too sure what they could do for you as you bought it from a 3rd party retailer.

[JeddaDorojin]

You are pretty much out of luck in most cases. You already used the confirmation/registration code haven't you? That makes your copy useless for anyone else, plus SE didn't sell you your copy, Gamestop did. Being a former gamestop employee I feel for you and I understand, but nothing you can really do about it.

[Olyvar]

You do not state why you are seeking a refund?

There are very clear consumer rights and servers being full during an unprecedented amount of traffic is not really grounds for a refund.

Unless you have other reasons?

[Shori]

Theres nothing that can be done if you've used the code on your SE account. Your options are: take the freeplay time to wait n see if the issues you have get fixed, or if still unhappy you dont need to pay another penny on subcriptions if you cancel. Preferable the former of the two.

[Waggabond]

I've been trying to play this game the whole day but I can't login to Behemoth, 1017.
I have friends who are currently logged in and playing.
What is the reason behind this blatant discrimination?
Are they filtering us by IP, or maybe even Serial Key (purchased at Gamestop)?
Let's say I don't care about whatever poor-planning problems they may be undergoing, and the excuses for them, nor the ETA for resolution.

All I care about is to be able to login today, and play today. The money I've invested in this game has already gone out of my pocket. In fact, that was instant, and I did not fail to deliver my end of the deal.

Am I not entitled to play for a game I paid for? Am I being unfair?

[KaiKatzchen]

*snip for length >.<

None of the above. SE didn't realize that the game was going to be as popular as it was, and due to this the servers are overloaded with players and have made the data center unstable. To remedy this they are putting a cap on how many people can be logged at one time, but due to people AFKing while staying logged in some of that space is taken up.

SE will (hopefully) be fixing this come JP Wednesday when they add more power to the servers, new data centers and more servers as well. They are also considering implementing a AFK kickers where if a characters logged in for 'x' amount of time without movement/doing anything the server will eject this character from the server.

SE also said they are working on adding another free week of game play to everyone's account. If you wish to return the game and/or not play then I can understand and it is your choice. But if you can be patient for a few more days these issues should be fixed. As to the refund... once an MMO is opened no one will accept it back, so in that aspect you're stuck.

[Jinx]

Discrimination? entitlement? Spoken like a true gen y'er.

[bmcmvox]

This is why Blizzard offers refunds on WoW even if the box is open. Because it begs for lawsuits that WILL be won in small claims court. Products are open all the time, and if defective can be returned.

And no, because the user agreed to the EULA does not negate a possibility of a refund. The fact is, a service has not been provided. EULAs are not far reaching legal documents that allow companies to to take money and not deliver. The beauty of small claims court is they can use their own discretion when making a judgment.

EULAs are not the word of god and the sooner people realize this, the sooner we can get back to expecting decent services and products from companies like them good old days.

http://www.destructoid.com/eu-court-...d-230641.phtml

[Freyar]

EULAs are not the word of god and the sooner people realize this, the sooner we can get back to expecting decent services and products from companies like them good old days.

We didn't have games like this in the good ol' days, nor did we have the proliferation of fraud by end-users.