I want a refund

[bmcmvox]

We didn't have games like this in the good ol' days, nor did we have the proliferation of fraud by end-users.

We had products being sold in the good old days. Games are products.

[SirGreenDay]

You've obviously never played an mmo at launch. This is normal.

SE will do what they need to do and everything will be fine soon. Try and be patient.

[Kagato]

With due respect.
You sound like a wife that got used to being beaten by her husband.
When someone asks her what's wrong, she goes: "You've obviously never been married before."
It's not normal, or right, or acceptable, even though it happens frequently.

Oh yes. Let's compare overfilled servers that are getting fixed to horrible domestic violence. That's an obvious comparison.

[Freyar]

Oh yes. Let's compare overfilled servers that are getting fixed to horrible domestic violence. That's an obvious comparison.

I thought that was severely off color too.

[Bloodwillow]

SNIP.

That is not respectful at all, it is degrading and seriously uncalled for. What the hell is wrong with you? Comparing DOMESTIC ABUSE with a GAME??

*sighs*

There is no discrimination. If you took 2 seconds to actually search these forums and see the thousands of other posts out there, you'd see what the problem was and tons of other players who cannot play.

[Waggabond]

Regardless of what you say, do or want you will not receive a refund, it clearly states in the ToS that once the box has been opened it can no longer be returned, it's like buying a toothbrush using it and taking it back saying you don't like it, they'd laugh at you.

Except in this case the toothbrush has no bristles, and thus I wasn't able to brush my teeth.
Yes, a refund is in order, say what you will.

[Boltonsquad]

Except in this case the toothbrush has no bristles, and thus I wasn't able to brush my teeth.
Yes, a refund is in order, say what you will.

You can QQ about it for the rest of your life unless you plan on taking SE to court due to been unable to use the product they have supplied (which will cost court fee's 4x what you have actually paid for the box) then you won't be getting any sort of cash refund, instead you will receive free days and maybe in game items as compensation.

[Zefie_M]

Regardless of what you say, do or want you will not receive a refund, it clearly states in the ToS that once the box has been opened it can no longer be returned

Legally, if you disagree with the EULA (which cannot be read until opening the box and installing the software, or redeeming the code), you are still entitled to a refund.
Problem for OP is, he accepted the EULA or he would not be reaching error 1017. So yes, OP, you are no longer eligible for a refund.

If it is really that bad for you, go outside and play with your new shiny $40 frisbee.

[Delita]

I bought my copy at Gamestop but they're not accepting returns since I've already opened the box.

How do I proceed to contacting Square Enix NA to legally file a refund request?

Thanks in advance.

Sadly, I am going to play this game no matter what, but I could understand how customers could be angry here. I knew what to expect and I am still freaking out. Average Joe, though, expected to be able to play immediately because they paid immediately. This man should be given his refund from SE directly.

[Freyar]

You are not entitled to a refund as you have opened, installed, and registered the game. Your ability to return the game to Square Enix (even if the retailer would not except) expired when you installed and registered a key.

The launch issues are annoying, but it is what it is.

Oh, and don't bring up the discrimination card. First come first serve is how the system is set up right now.