Quote Originally Posted by CirusArvennicus View Post
No, I'm quite upset with them. However, I am calm, and logical. You are angry, and emotional. And emotions tend to get in the way of logic.
Then explain how, instead of just telling the person that the service is too busy to handle the request, they let them queue, waste 8+ hours of their day, just to deny them access right at the end?

How do you honestly rationalise that as acceptable? Like Christ Almighty, I have no idea how your mind works if you think that's fine.