I guess I'm stuck spamming freaking tickets, every damn time I use the support chat I'm waiting for 2-3 hours and when I finally get up I get "I'm sorry we couldn't find a blah blah blah" :/ I'm sick of being ran around with t
Where do we even go for NA chat support?
Update on contacting greenmangaming:
"I'm sorry, but we have no access to actual SE accounts, and are unable to issue refunds or exchanges once the keys for a game have gone out.Unfortunately the only solution I can recommend is more dealing with SquareEnix - hopefully their support will be faster in the next while.
Fair enough. In better news, I got the 48h email, but my account is also not fixed as of now. Hopefully it gets fixed soon...
I've been lurking through this thread and it's just amazing as how the extent of this issue has become. This is very unfortunate as my spouse is one of the people with CE registered in service account 2 when was supposed to be in service account 1 with his EA items still waiting to be resolved. He submitted two tickets on the 27th and called support (2.5hrs), called back on the 29th (3.5hrs), and we just found out how to check your tickets via SE Support Center and only see one. So I'm assuming the other ticket was closed? The ticket that is still there is currently Open: In Process, last update on the 28th. I'm sure I read somewhere tickets submitted over 48hrs are automatically closed so I was shocked to see this ticket still up. I also have the CE version but I am not in the same situation as everything went into my service account 1. I really want to play with my husbandPS3 users by the way.
Then explain how, instead of just telling the person that the service is too busy to handle the request, they let them queue, waste 8+ hours of their day, just to deny them access right at the end?
How do you honestly rationalise that as acceptable? Like Christ Almighty, I have no idea how your mind works if you think that's fine.
GAAAH, Don't spam them! EEuuugggh, that just makes things worse! Just refresh the chat page when you get timed out.
Also, please wait for an hour before expecting anyone to answer the support chat. That's when they open.
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