Lost free 30 days for accidentally registered to the wrong service account?

[thecowgoesm00]

My case was a little different, please someone tell me if is possible recover my character:

Yesterday when i tried to login that was a message saying that my account had suspicious activity and i must change the password, so i receive an e-mail and change it. After change i tried login and said that the password or ID was incorrect, so i changed it again, and the same message appear, and i changed it once more, and the same message appear. So i thought that the only problem could be the ID, and i tried to log in with the ID without the number that they give, and worked. So i was asked for the registration code and i put i on the account without the number, but my character wasnt there. Now i cant login in the account with the number, and in the Mog Station i cant see the account with the number, but in the guild my character is still there and in my other account here is still there.

Is possible recover it?

Do you have an authenticator on your account? If you don't then I think you need to get one. i speak from plenty of personal experience. Even though i never fell for phishing attempts my Wow account alone has been stolen multiple times when I played. Once it was stolen by someone in China and sold to someone in Russia. The last time someone had stolen it the GM told me what the people had done to it, because I had found it "banned"

The people that stole the account use your own account to promote gil/money selling. Which in turn (they don't have to pay for services and they also can steal your gold) If you see someone out there shouting for gold or gil it's because their account has been stolen and now Gil sellers are using it. Or they are just stupid enough to pay 60$ for the game just to do so.

Chances are they likely deleted your character. "Suspicious" activity so early in the game could mean gil sellers. There were people in Early access already promoting the sell of Gil and they had regular names like "Dawnstrike motherborn" or whatever. Normally they use names like "fhsfoush asdfhsiudflhsf" but it's regular names :/

I'd speak to a Gm(IF you can. They are pretty booked up right now ....) to try and get it solved. Try getting an authenticator too. You can get a ditital one that goes to your phone when oyu need to log in I believe.

[CirusArvennicus]

Jesus, Tyran. If video games didn't exists, would you always be so productive? Hehe, maybe I would be, too...

[Nejikun4]

You almost make it sound like if you were playing you wouldn't shower :P

Ok, maybe I am a dumbass bro but I seriously don't know how to get to a legit chat after what they said, am I supposed to make a new claim or is it ok if i still have NA link, with my ticket code number? I just want reasurrence so I don't fuq up again.

[Tyran]

You almost make it sound like if you were playing you wouldn't shower :P

Haha, no I would. I'm not THAT bad

[Seriat]

Ok, maybe I am a dumbass bro but I seriously don't know how to get to a legit chat after what they said, am I supposed to make a new claim or is it ok if i still have NA link, with my ticket code number? I just want reasurrence so I don't fuq up again.

Honestly, I couldn't find it either after I spent the better part of two hours looking back on Wed. So fuck it, I'm going to keep using the link that was posted in this thread.

[Tyran]

Jesus, Tyran. If video games didn't exists, would you always be so productive? Hehe, maybe I would be, too...

I'd have cured cancer by now if video games didn't exist.

[RainbowCane]

You'll need to be logged in to the support site. This needs to be the case both when you MAKE the ticket and when you try to find it. It will be on the right side of the page, under your username and info.

If you aren't logged in to the site it will still give you a ticket number but it won't be linked to you account even though you have to enter your account name.

[Dimagasa]

You'll need to be logged in to the support site. This needs to be the case both when you MAKE the ticket and when you try to find it. It will be on the right side of the page, under your username and info.

For NA:
https://support.na.square-enix.com/

For EU:
https://support.eu.square-enix.com/

All tickets and their status should be on the right hand side

Thank you, I assume we should wait until 12pm PDT and then fill out the Accounts / Additional Service > Get Live Chat Support form while logged in to ensure the chat functionality works correctly then?

[CirusArvennicus]

Let's see, what did I do... uhm... got it.

OK, so. NA support site, click FFXIV. Go to Billing and Payment. Cliiiick... Additional Assistance. Change the sub-category to... Account Creation, I guess. That seems the most relevant. Put in something like Accidental Extra Service Account or whatever for contact details. Hit next, and next again, and then select the chat option.

Or that. ^

Actually, yes, do that. That is good. My way was roundabout and inaccurate. (Enix's fault for making it so hard, though. ; ; )

[darkrebel08]

Thank you, I assume we should wait until 12pm PDT and then fill out the Accounts / Additional Service > Get Live Chat Support form while logged in to ensure the chat functionality works correctly then?

Ya it is probably your best bet