Lost free 30 days for accidentally registered to the wrong service account?

[Tyran]

Ok...trying to think positive...

At least I know I logged out in an Inn before this crap started. Yay rested xp?

[Withered]

Are the NA customer service people only going to be available today? If so I need to stalk them and hope I don't get the error at the end of the chat like yesterday.

Supposedly the chat will be up 12pm pdt/3pm est.

[Tyran]

Supposedly the chat will be up 12pm pdt/3pm est.

Understood, but just today? I don't recall how late they'd be open.

[StryderOmega]

I'm not a European player. I'm a North American player who sat on hold for almost 4 hours Thursday who hasn't had his issue resolved yet. I just don't see how making the problem worse is going to help.

It really isn't making the problem worse, it is more of making the company more well known of its issues. It's called Out Sourcing.

Option A clearly doesn't work, so go to Option B and let them know that Option A totally blows and forward it up the chain to fix it.

[Withered]

Ok...trying to think positive...

At least I know I logged out in an Inn before this crap started. Yay rested xp?

haha I did the same thing XD I was like...maybe I'll have a bunch of xp bonus built up! But then I remembered my characters were made inactive after EA ended.

[StryderOmega]

Understood, but just today? I don't recall how late they'd be open.

12pm - 5pm pst

I think today AND tomorrow. Most likely closed Monday due to Holiday.

[Matrinka]

I'm in Florida. Outdoors is pretty uncomfortable right now. Although, taking a break from being inert does sound like a good idea. I'm going to go swimming then come back here and stir up trouble for SE NA customer support some more.

[sephyr]

... If I was in game I would be too busy trying to make up the past 2 days to even care whats going on here...

be nice. she's just concerned with all of you guys.

oh, my account was fixed several pages ago (arnd page 150+ or so) and i still hang around here. EU account though.

[Withered]

Understood, but just today? I don't recall how late they'd be open.

Well supposedly last night when chat ended, people received messages in the live chat that it would be open today and tomorrow between 12-5 pm pdt.

[Tyran]

12pm - 5pm pst

I think today AND tomorrow. Most likely closed Monday due to Holiday.

You know, that must have been my problem yesterday. I wanted in queue for chat 2.5 hours, I got to #1 at 8:00 pm central time, which would have been 6 pm pst. I bet they simply clocked out and didn't bother to cancel the chat queue. I'd have rather had that then sit for an extra hour without knowing there was no one on the other end.

Word to the wise? I'd get in chat queue right at 2 pm in case there is a 5 hour wait