Lost free 30 days for accidentally registered to the wrong service account?

[mase123987]

Was able to successfully chat with a rep after waiting for about two hours; he escalated my ticket, stated it could take up to two weeks.

Anyone know if it's bad to make a character on the other service account? Will it screw anything up?

Others have been saying that you won't screw anything up; you just lose that character when it gets switched.

[Tamoa]

Ah really? i switch Eu to Na and it should've changed I would imagine. how do I get to the NA version then??

This should work:

Steps as follows:

1. Go on http://support.na.square-enix.com/
2. Click on Square Enix Members on the bottom right
3. Click on one of the FAQs link
4. Click the button "This did not answer my question" at the bottom of the page
5. On the form, choose Account/Billing as the category and any sub-category you want, fill in the contact detail and hit next
6. Hit next on the page
7. you will be asked to choose one of the 3 options, email/chat/phone

Emily posted the EU link, I changed it to the NA link. The following steps should be the same.

[Weswes]

For EU accounts, you can try accessing EU Live Chat at 09:00-18:00 BST.. go to https://support.eu.square-enix.com/c...hp?id=612&la=2
Log in first then select this..
Category - Account/Billing
Sub-Category - Account Creation
Details - Wrong Service Account

Just hit next until you reach the page that has Proceed to Chat Support then just follow the steps..

So if I'm understanding correctly, you can't contact EU support any more today?

[sorge74]

Any NA actually get their acct fixed today?

[xpunkx]

LOL

[Seriat]

Any NA actually get their acct fixed today?

Some NA people have been reporting getting the issue fixed within 24hrs. Unfortunately it's a craps shoot.

[Aivre]

Others have been saying that you won't screw anything up; you just lose that character when it gets switched.

Cool; thanks!

[Malorey]

I had already entered my preorder code from Amazon on my first account and decided to upgrade it to the CE.

I was thinking about upgrading to CE as I just bought the standard game for 20 euros, but not blimming likely now after hearing about all the problems people are having!

[Tamoa]

So if I'm understanding correctly, you can't contact EU support any more today?

It's been closed for over 3 hours. However, it'll be open both tomorrow and Sunday.

[kyse]

and why does it move so slow if no one is even talking 2 anyone what the f is the point of live chat if no one is even there in the first place I am running on no sleep to try and get my account working and they pull this s**t I really and close to going to just getting my money back as I am not getting what I paid for yeah I messed up but them having accounts set up like that in the first place is bull then them taking this long for my tickets then taking over 4 hours for live chat just to get no one and no toll free number for phone support