I sat in chat support for over 2 hours only to have my session automatically canceled because there weren't any agents. I started at position 465....

I've called their phone support over 75 times and received a busy signal on every attempt.

This on top of the 2 hours I spent searching all of their multiple sites to find the links to the chat and phone support and that seemed to be buried and hidden on purpose.

Your website layout is atrocious and your support is non-existent.

MMO launches are typically a mess and I have an incredible amount of patience for bugs and server outages but this is something entirely differently. This is a terrible terrible account management system, a confusing website/registration process, complete lack of urgency, and a total disrespect for your paying customers.