Lost free 30 days for accidentally registered to the wrong service account?

[Weswes]

It's been closed for over 3 hours. However, it'll be open both tomorrow and Sunday.

Ah well. Time to get some sleep I guess.

Good luck to everyone in North America.

[Hexx234]

Same thing here, busy signal when calling the customer support number and cant even find a link for live chat with the assholes. Way to drop the ball SE, you had almost two years to fix the debacle that was the original FFXIV release only to fuck it up even worse now? Get your shit together, you're worse than Miley Cyrus twerking at this point in my book.

On a serious note, anyone get any response yet on their tickets?

[Seriat]

It's been closed for over 3 hours. However, it'll be open both tomorrow and Sunday.

Frankly that is unacceptable, they should be bringing in another shift for this.

[astrahelix]

Im sorry to say this because i hate that people are having problems with the game, but i am glad i'm not the only one. hope this gets resolved soon. i'd like to actually play something i payed for.

[simm]

https://twitter.com/FF_XIV_EN ......they've finally acknowledged it on twitter with help links

[Aivre]

LOL

:< /patpat

[thecowgoesm00]

This should work:



Emily posted the EU link, I changed it to the NA link. The following steps should be the same.

Thanks, but it still gives me only the option for the email thing :/ I'm just going to try and renew my first account until they get this all settled.

[Talonnz]

2 questions. I assume NZ accounts are considered EU account? Also if i want to play on my other service account, how can i do that?

[kyse]

with how bad the launch went u would think they would be on top of tickets and phone and live chat support but the lack of support is just sad!

[AsheDalmasca]

https://twitter.com/FF_XIV_EN ......they've finally acknowledged it on twitter with help links

I thought this moment would never come... xD lol