Quote Originally Posted by mase123987 View Post
What Square Enix and a lot of companies don't understand is that customer service is one of the most important parts of a customer business. Amazon is where it is today because its customer service people are quick and will bend over backwards to make sure you are happy with your purchase.

When I worked in a 4 star hotel back in the day, we were always told that customers who had problems that were fixed quickly returned as customers more than those who never has problems. Point being, people appreciate and love those who truly show a company cares.
i couldn't agree more.

with so many people having issues, there are very overwhelemd, so a wait is to be expected. However once that wait is over you should never be told that you are "requesting" something to be done and that you are not "guaranteed" that it will be done like i was told once they picked up the phones. They should take a queue from most mom and pop type business and make you feel special when you walk in the door.....