Lost free 30 days for accidentally registered to the wrong service account?

[mase123987]

What Square Enix and a lot of companies don't understand is that customer service is one of the most important parts of a customer business. Amazon is where it is today because its customer service people are quick and will bend over backwards to make sure you are happy with your purchase.

When I worked in a 4 star hotel back in the day, we were always told that customers who had problems that were fixed quickly returned as customers more than those who never has problems. Point being, people appreciate and love those who truly show a company cares.

[The_Barber]

What Square Enix and a lot of companies don't understand is that customer service is one of the most important parts of a customer business. Amazon is where it is today because its customer service people are quick and will bend over backwards to make sure you are happy with your purchase.

When I worked in a 4 star hotel back in the day, we were always told that customers who had problems that were fixed quickly returned as customers more than those who never has problems. Point being, people appreciate and love those who truly show a company cares.

i couldn't agree more.

with so many people having issues, there are very overwhelemd, so a wait is to be expected. However once that wait is over you should never be told that you are "requesting" something to be done and that you are not "guaranteed" that it will be done like i was told once they picked up the phones. They should take a queue from most mom and pop type business and make you feel special when you walk in the door.....

[mase123987]

i couldn't agree more.

with so many people having issues, there are very overwhelemd, so a wait is to be expected. However once that wait is over you should never be told that you are "requesting" something to be done and that you are not "guaranteed" that it will be done like i was told once they picked up the phones. They should take a queue from most mom and pop type business and make you feel special when you walk in the door.....

All they need to do was this:
-admit this specific problem on the news page
-provide a specific form to fill out for it
-provide a method to show where in line you are before it gets fixed

Even if it said 2 days, as long as someone can see a legitimate countdown, people would ease up quite a bit.

The fact is, no one knows when things are going to get fixed until it happens. That is not a way to run things.

[Simple]

Multiple tickets sent. All closed..
Multiple calls to phone support met with busy signals.
Multiple chat Q sessions of 4+ hours to be met with "no agent available."

I got in once and was quickly disconnected by "Agent Austin" when i didn't respond quickly enough.
I'd just like to say a hearty thanks to "Agent Austin" for not giving a shit enough to actually read my ticket and attempt to forward my issue.

Thanks for the quick disconnect Austin! You're a real peach!

And thank you to Squeenix for being the most inept bunch of monkey's to ever release an mmo.

I hope the director is still crying his tears, because him and his company are complete & utter morons.

It is my deepest wish Squeenix, that you die in a fire.

Have a great day!