Request for information: ISPs and P2P throttling

[Wolfduke]

Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

- EE
- UK
- 7pm-12am GMT+1 (daylight savings)
- N/A

[AisenThePaladin]

ISP: Bredbandsbolaget
Country: Sweden
Time: Started today at around 5 PM, people skipping around and I'm having a 5-10 second delay on ANYTHING I do. Please fix this as this is gamebreaking.

[Duke0]

- Name of ISP: BT, Package: Infinity 2
- Country of Residence: England, UK
- When does the problem occur (always, only during specific times?): 7pm-11pm BST Weekdays. Will see what weekends are like tomorrow!
- Reference number from your ISP, if you raised this matter with them: Not yet raised.

[six5ive]

- Name of ISP
BT
- Country of Residence
United Kingdom
- When does the problem occur (always, only during specific times?)
Always, Between 6:00 PM and 12/1 AM and sometimes 12PM and onwards.
- Reference number from your ISP, if you raised this matter with them
None

[Ferrin]

- TMNet
- Malaysia
- Usually after 12pm (GMT+8) But the timeframe varies greatly.

[Jellytot]

- Telenor
- Denmark
- Just started for me about 2 hours ago give or take

I'll just quote this because this is EXACTLY my details ^^

Played up till a couple of hours ago with no problems in P3, P4, and EA. Now rubberbanding makes it unplayable.

[Sosero]

ISP: Bredbandsbolaget
Country: Sweden
Time: Started today at around 5 PM, people skipping around and I'm having a 5-10 second delay on ANYTHING I do. Please fix this as this is gamebreaking.

Same ISP and time

[Devy]

ISP : Canal Digital
Country : Norway
Time : Around 5 PM

It worked perfectly untill that time today. Now its not even playable.

[Highdartz27]

ISP: BT
Country: UK
Time: 7pm-Midnight (BST+1) every night.

[Milmoko_Gemoko]

ISP: Kingston Communications/Karoo
Country: UK/England
Times: Usually lags at peak hours 6pm upwards for me in the big cities, NPCs and sometimes walls/floors take a while to load. Was doing that at weekend and monday night (during EA period) anyway but I havent had time to play since then.

NOTE: My ISP is a regional smaller company servicing Hull and parts of East Yorkshire, BT or other companies arent really an option in my city - if that helps.