Lost free 30 days for accidentally registered to the wrong service account?

[Valep]

"There are no agents available to chat with you right now. Please try again later"

Ok, third time i get this.
Agents ARE available but don't wanna assist this request.

[mase123987]

I have just fell victim to this same exact problem. I thought I was just registering my code to my early access account - teaches me not to rush into things. If it means waiting 2 weeks to get this sorted, then that is the price to pay for my idiocy. I don't even care if I lose the 30days free subscription, I just don't want to start all over and lose my precious preorder items. D:

I didn't even know you could create more than one service account per account. Anyways, I've sent a support ticket, so not much else I can do. -shrugs-

Don't blame yourself. TONS of people are with you. The system is extremely confusing and has led to all of this.

[CyberMatrix]

I waited for 3 hours in the chat ... Obviously but in the end there were no orperatori available ... It Seems That normal now sending the e-mail you have to wait 2-3 days ONLY to be Considered? ... A game with a high number of people I may not have a support of 5 screwed dogs .... I have done so much for the game at launch, and now I have to wait 4-5 days in order to play ... is the fault was mine, but it can happen to fail to select the service, they can not block you all so

[Weswes]

CHRIS! YOU ROCK!
Account now fixed will all bonuses intact. Took 4 hours after live chat with EU team.

Nice. So you got an e-mail 4 hours later?

[Tamoa]

Although we all apparently made a mistake somewhere in the registering process and have to acknowledge that, the fact that so many people have made this mistake speaks for itself. No matter how foolproof such forms might be, there will always be a handful of people messing it up somehow. But this many? It clearly shows that the registering process was cumbersome and confusing, and even flawed (seriously, why the HELL would I want to register my game to an account that up until that moment, never existed???).

[mase123987]

Considering this thread is over 200 pages long, I don't understand how they haven't created a post on the front of the "News" page describing how to approach the issue.

[Tamoa]

Nice. So you got an e-mail 4 hours later?

I too would like to know if those that's had their account fixed received an email or other form of notification, or if they just randomly found out by checking Mog House or something like that.

[scream21]

EU support live chat close?

[Weswes]

I too would like to know if those that's had their account fixed received an email or other form of notification, or if they just randomly found out by checking Mog House or something like that.

I was told on the phone that I should just wait for a mail in my inbox but she wasn't sure this was guaranted to be the method they would use. Likewise, I'd like to know if matt_0 just checked mog or he got an e-mail. I would think the latter.

[surrel]

Considering this thread is over 200 pages long, I don't understand how they haven't created a post on the front of the "News" page describing how to approach the issue.

They are more concerned with the state of their servers right now and their "working round the clock" seems to be normal business hours, which I'm sure isn't enough to get to everyone.