Standard 1.0 / Legacy -> phisical CE purchase

[Awesome_penguin]

Home from work and still nothing, I'm just going to Digitally Upgrade it, can't be bothered to waste any more time trying to get anywhere ... Good luck to everyone else, but it seems support has derped thhis one.

again, DONT give in and purchase this upgrade. doing this is only further increasing the issue. by buying their upgrade while having this issue will show SE that they can get away with doing these kinds of things.

[Awesome_penguin]

we arent on the first page anymore

[HiliteOrin]

again, DONT give in and purchase this upgrade. doing this is only further increasing the issue. by buying their upgrade while having this issue will show SE that they can get away with doing these kinds of things.

That and, if people buy the digital upgrade to "fix" the problem, then if SE finally implements a real fix to those of us with this problem they'll have ANOTHER problem on their hands with players saying "But I bought the digital upgrade because I thought I had to!!". Don't exacerbate the problem.

Also, bump.

[Newtype879]

My plan is, if I don't hear back from SE tomorrow, I'm going to sell my code to a friend for $20 and buy the digital upgrade to break even.

[PiratexCore]

What's really annoying is they haven't stated WHY it's not possible. I just don't see how they can't add a simple code onto my account. It's not even like I get a free copy of the game, I didn't buy 1.0 I only played on a free trial.

Whenever support gets back to me I figure I'll give them these options: Either they somehow add my CE code to my account, or I create a new account with the code and they transfer my character and my Crysta over.

Those seem fair right?

[Awesome_penguin]

What's really annoying is they haven't stated WHY it's not possible. I just don't see how they can't add a simple code onto my account. It's not even like I get a free copy of the game, I didn't buy 1.0 I only played on a free trial.

Whenever support gets back to me I figure I'll give them these options: Either they somehow add my CE code to my account, or I create a new account with the code and they transfer my character and my Crysta over.

Those seem fair right?

thats about what i am gonna do, while im sitting on hold with their customer support. when i finally get someone just going to see if they can upgrade my account if i give them my cd key + order number since i bought it off their website... if not i am going to raise so much hell...

[PsychicKoala]

What's really annoying is they haven't stated WHY it's not possible. I just don't see how they can't add a simple code onto my account. It's not even like I get a free copy of the game, I didn't buy 1.0 I only played on a free trial.

Whenever support gets back to me I figure I'll give them these options: Either they somehow add my CE code to my account, or I create a new account with the code and they transfer my character and my Crysta over.

Those seem fair right?

It's not possible because the account system was not set up to allow it, it would be an easy thing to program into the account system but the question will be if they are willing to do it or not. And yeah, they will probably done one of those things, as soon as the Customer Support stops being flooded by people complaining about the 1017 issue.

[Awesome_penguin]

still on hold, been on hold for an hour and a half...

[SaikaSyvari]

My plan is, if I don't hear back from SE tomorrow, I'm going to sell my code to a friend for $20 and buy the digital upgrade to break even.

This is what I did, £15 for a CE for him and I'm not out of pocket.

[Awesome_penguin]

i miss square soft why did they ever have to become square enix...