Standard 1.0 / Legacy -> phisical CE purchase

**Vadis** · 08-30-2013 01:28 AM

Originally Posted by Aurus

Well... they just added this article yesterday too.

Guess the question is being asked quite a few times then...

It's nice how the answer is only found in pre-game inquires instead of Account/ID...

**JDgamechic** · 08-30-2013 03:40 AM

Originally Posted by Vadis

Well... they just added this article yesterday too.

Guess the question is being asked quite a few times then...

It's nice how the answer is only found in pre-game inquires instead of Account/ID...

So I think what we've all learned is SE is saying eff you 1.0 players. Go buy the 19.99 upgrade because clearly you need to buy the game some more. It comes down to a poor business model, terrible customer service and a lack of anticipating the potential product issues. If they really anticipated this as a problem there would have been a notice to players at the time of buying the product instead of obscuring the information in forum threads.

The worse part is they just don't care.

**GingerCookie** · 08-31-2013 02:07 AM

Originally Posted by Aurus

According to SE:

If you have already purchased a Collector's Edition package, please note that we do not accept any returns. If this is the case, we advise you to create a new service account.

Source.

This isn't really acceptable though.

This is *completely* unacceptable.

They posted that now, after EA and offcial service started. Nowhere at the time of purchase we were told such a thing.

This is false advertisement plain and simple and I can't believe that instead of acknowledging the problem, they are posting stuff like that on the support page.
We don't *have* to read the forums, we *must* be informed when we make a purchase.

SE got our money, now it's time they give us what we paid for.

**Magnus_Maximus** · 08-29-2013 10:11 PM

Sorry I've already posted this elsewhere, but I hope this thread will get more attention.

I am sure there is still a lot of people that are disoriented and not understanding what is going on. The "hot topics" function of the forums still not set up, it doesn't help spreading the word (decision on purpose surely). Even without it, this thread need more "likes".

This matter worries me more than the technical difficulties they are having at the moment.

This issue was expected long ago, right after they put the preorder website online.

Almost immediatly players have detected this problem and tried to warn about what is happening today.

We legitimately asked to be able to use the code from physical ARR CE PC on the upgrade service as a bonus code, or reduction coupon so that it would be free (even at the cost of disabling the code to create a new account) to upgrade a standard v1 PC account to an ARR collector PC account.

They were not unaware of this, and we have been heard.

And the answer was : "there is no plan to do this"

I love the game, and respect all the work you've done. I can understand mistakes when you put so much effort to fix them, and bring the game in a state even beyond expectations.

But I can't accept such a poor decision made in all conscience.

This only affects your long time customer, and is all the more unfair.

Think of the message you are sending to your new, maybe volatile customers. What will you do in 3 / 6 months when you'll lose your hardcore fans, and the new ones.

On the contrary it's a great opportunity for you to show that you care for your long time fans, and prove to those who can become the new ones that they can count on you in the future should another problem arise.

I count on you and wish you the best, I hope you'll make good decisions.

**Thanduin** · 08-29-2013 11:09 PM

So after a call to customer support the only answer I got is: "Try to get a refund." That is quite literally all the guy on the other end of the line said.

I somewhat doubt that anyone will get a different response, and it still leaves us with useless codes we paid for.

I'm slowly getting to the point where I've had enough of your **** SE. Also an official reaction of sorts would be nice, cause I know a fair few people who have the same issue aside to the ones on here.

**GanonD** · 08-29-2013 11:21 PM

Well, this is funny, i somehow ended up with this issue too ¬¬. Is ridiculous that you cant use the code to update your account, they had to put an option in the "upgrade to CE" page that allow us to use that code instead of paying the amount is needed to update your account.
I've been searching a solution for this problem since launch, and found this thread today, i hope that they're reading us because there are a lot of people with the same problem.
Now i'm waiting to a reply of my ticket that i send three days ago. The only repply that i've got for now is a standar reply that tells me to close my ticket, wtf.

**Rivest** · 08-30-2013 12:53 AM

Square Enix can you aknowledge you're in the wrong here and are trying to set this straight instead of hiding behind a forum post about the welcome back event that 95% of the playerbase has not seen.

I'm a big SE fan and I have a lot of your games, but this is just a huge backstab towards your loyal fans. Since they already bought the game twice!

**Zeno-Ira** · 08-30-2013 02:47 AM

Gave my CE code to my sister, she bought the standard. But she can't use the code? Why not? Says 'invalid'.

**JDgamechic** · 08-30-2013 03:26 AM

Originally Posted by Zeno-Ira

Gave my CE code to my sister, she bought the standard. But she can't use the code? Why not? Says 'invalid'.

I would assume if your sister is using it to upgrade from a standard account the code is only good for a new game account. So your sister would have to start a new account, just like you would, to use the code. If she isn't using it to upgrade her standard, then I don't know what's going on.

Thank SE for that piece of stupidity with not allowing us to upgrade accounts with CE codes.

**SaikaSyvari** · 08-30-2013 03:43 AM

Home from work and still nothing, I'm just going to Digitally Upgrade it, can't be bothered to waste any more time trying to get anywhere ... Good luck to everyone else, but it seems support has derped this one.

Thread: Standard 1.0 / Legacy -> phisical CE purchase

Thread Tools

Search Thread

Display

Hybrid View

Warnings have been sent, Damage has been done, Time to fix it

Tags for this Thread