"It may not specify CE on your SE Account, but the code you entered when you registered your 1.0 CE flagged your account then for CE bonus items, and will flag your account for 2.0 to receive it's CE bonus items."

if you dont have the items.. well.. waiting 48+ hours is nice, but did it really say they closed it? as at me it took them half a week even to recieve my ticket and after a week still no response :P

anyway.. try this https://support.eu.square-enix.com/c...hp?id=612&la=2 and then at one point select live chat. Within about 20 minutes max you will get live text chat so they can maybe respond faster