Thread: I have 1.0 CE but no ARR CE items!!!

First of all, I've tried live chat support TWICE, waited 1-2 hours both times, to find out at the very end of the queue there are no agents available.
I've sent in a support email ticket, waited 48+ hours, and they close the ticket with no response.
I've also checked the moogle mailbox plenty of times.

I have FFXIV 1.0 CE registered on my account since I first played in 2010 (I have the 1.0 CE Onion Helm on my new and only character).
But when I check my account on MOGSTATION, it says my account service is Standard and not CE.
How is this even possible when I have the Onion Helm?
Because of this I'm missing the new CE items:
Helm of Light, Baby Behemoth, Coeurl Bell and Behemoth Barding.

DEV please help. I still have my 1.0 CE box and registration code.
Tried adding it in with the "Enter Bonus Code" button on Mogstation but says invalid?!? (I've triple checked if the code was typed correctly)

First mail is 1.0 CE Onion Helm that acknowledges I have 1.0 CE. The other two is the Moogle Cap and Cait Sith doll. Where is my 2.0 CE items and status on account services (mogstation)?


Here shows I have Onion Helm but missing 2.0 items too