We are sorry to hear of your issues registering your Collector?s Edition code for FINAL FANTASY XIV: A Realm Reborn.
Unfortunately, it is not possible to register a Collector?s Edition PC code if you already have any PC version of the original game already registered.
If you registered the Collector?s Edition code, it would create a new service account, but it would not be possible to transfer any of your characters to this.
The only option to upgrade your existing account would be to use the Digital Upgrade service available on the Mog Station.
We apologise for the inconvenience and hope that you will enjoy playing Final Fantasy XIV: A Realm Reborn!