Lost free 30 days for accidentally registered to the wrong service account?

[Laz]

Do we have any evidence at all that someone who has only filled out the form has gotten this fixed? I find it absolutely ridiculous that the only person that has is someone that called.

[Winmac]

Earlier today I posted that I talked to someone on the phone about this problem, with ticket escalating and all.

Just want to give everyone hope and faith, the error that I made adding another service, was fixed and the 30 day was switched to my EA account.


A1. Yes they moved the FULL 30 day free trial over to the account.
A2. I made a ticket with that support site.
A3. I also called the support. (NA Region) ~3 hours on the line, totally worth it.
A4. Totally trusted the dude, told him I would put word out.
A5. He said to check the account, hourly / daily. ( log out and in ).

Ding-ed 50 Tonight .

Firstly grats for 50 ^^
Secondly about A2. - You only made 1 ticket with that form on page 1 ? or used another link that was submitted from chat with support ?

[Selluna]

A couple of people on reddit have been reporting theirs is fixed. Well... one. Not sure if they called up about it though, I asked, he hasn't responded :/ Within 2 days of submitting would be is like 12-24 hours for most people from the time of this post.... so.... keep us updated peoples!

[Kilgannon]

Now if only there was a way for people who can't call a support number without paying a million dollars.

Pretty much this.

Living in Australia sure has its disadvantages when it comes to situations like this.

[Claire_Pendragon]

Because I havent received my PS3 copy yet, what causes the 2nd account to be made? (So I can know how to avoid it)

[Whitefall]

Bump for justice =D

[zerojs]

Phew Ok!! I have good news finally! After trying the Live Chat 3 times (totally six hours while I was at work) and a phone call to Customer Support from the number (858-790-7529) to wait on hold for 2hr 56 minutes to be disconnected, I was fed up and decided to call Amazon to see if I could have them refund my order so I could just purchase it again. However, the manager on duty had just finished speaking with Square Enix who gave them another number for their customers to call who are experiencing our problem. So this is how it went for me.

I spoke with Richardo from SE Support after a 2hr 24min wait. He had me verify my account and then confirmed that I filled out the right ticket and then sent it to the escalating department. All of this seem standard from what others had been reporting. However when he came back, I asked for timelines, 30 day free play and character deletion and told him there were many of us on the forum screaming for answers and this is what he told me to advise you all to do.

1. First and Foremost, Fill out the correct support form. The two forms are for if you either have register to the wrong SE ID, or registered to the wrong service account (thus creating two service accounts). Make sure you have the right one filled out and WRITE DOWN THE TICKET NUMBER (VERY IMPORTANT).

***IF You Want A QUICK RESOLUTION CONTINUE THE FOLLOWING STEPS.***

2. Call the following number and be prepared to hold for 1.5 to 2.5 hours. (310)-846-0345.
3. Let them know which group you fall into.
4. Hold while they escalate
5. Process will take 24 to 48 hours to appear on your account. There is nothing else you need to do. However Richardo says check your mogstation after 48 hours to make sure the merge was successful. If it wasn't call the 310 number again.
6. All of those who are wondering about the 30 days free play. It will be reset to 30 days upon SE completing the merge for your accounts. So you will not lose any days.
7. There will be no character deletions from their team. They said the only way a character can be deleted is if you delete it yourself. Accounts can be activated and deactivated but they will not delete any characters.
8. NOTE: YOU DO NOT HAVE TO CALL (but Richardo recommends that you do), to get this issue resolve, but YOU MUST FILL OUT THE CORRECT FORM. However, tickets that get escalated will get priority over those who just submit their support ticket. ALL ACCOUNTS WILL GET FIXED EVENTUALLY. It is a high priority for them and that have their resources working on getting all of the accounts fixed as quickly as possible. No plans to add a Merge Accounts button that I know of.
9. The new mogstation changes hopefully solved all of the confusion moving forward.

That's it folks. I hope it helps. Its truly a pain in the ass to have to wait so long to get someone on the phone but he says its extremely busy and the phones ring nonstop but they are aware of the problem. The whole time took about 8 to 10 mins once I got him on the phone but I asked alot of questions too.

First of all, thank you for letting us know this info, great stuff and great outcome.
But whats this bullsh!t about having to get our tickets escalated to deal with them quickly!?
I submitted my ticket/form about 2hrs after the key was emailed to me, i think i was one of the first lot of people to make the pink button mixup, before any of the forum posts existed. So they arnet working on a first come first serve basis!?
Again rage isnt pointed at you or anyone other than SE.

[Preservation]

When I registered my ARR, I couldn't until yesterday, and it told me I had only 14 free days left until they started charging me...
I had 1.0 CE
So idk...I feel cheated by 15days tbh

[sephyr]

Because I havent received my PS3 copy yet, what causes the 2nd account to be made? (So I can know how to avoid it)

It shouldn't be a problem anymore since SE made some changes in the mogstation where you register the code. Make sure you read it though as it can still get confusing. Avoid anything that says "new account".

[AFuzzyMu11in]

http://forum.square-enix.com/ffxiv/t...72#post1096772