Yoshi-p stressed and upset over NA/EU server issues

[Alhanelem]

Ok if they put server transfers up wouldn't people just tranfer to the more popular servers making them even more overpopulated

No, people aren't going to transfer to a server knowing it will cause them to see more 1017 erorrs.

[HumsterMKX]

All these could have been avoid if they actually have another week or 2 open beta....

Whoever set the date for end of Aug release is to blame. Seriously, I have a hard time believing Yoshi and his crew didn't saw it coming.

[Zelphair]

We understand that this is stressful to everyone involved. Believe it or not, Yoshi-P, we're actually a fairly understanding group, and love what you've done with the game.

We just need more communication. We appreciate the apology, we really do, but we need more information to go on, assurances that you have a plan to fix this that's not just "wait for people to get frustrated and stop playing", some specific details as to what those plans are.

One of the things you said when you were brought in to save FFXIV is that all of the developers should have spent a year playing World of Warcraft, to learn some things to apply to FFXIV. You did that extremely well as far as the game itself goes, brought in traditional MMO features that were missing, while at the same time, altering many or adding additional solutions. Now, I ask you to learn similar lessons from Blizzard's communication. Especially in recent years, the amount of communication coming out of Blizzard HQ has been phenomenal, even if it's not always what fans want to hear. Take a lesson from that.

I realize, as well, that much of it comes down to the language barrier. From what I can tell, communication is much more consistent with your Japanese fans. We understand that Japanese is your native language and Japan is your "home turf", so to speak, but hiring more language-specific community management teams is a must, not just to translate what's said to Japanese fans, but also to respond to NA/EU-specific issues without always waiting for them to be picked up, translated for the Japanese staff, then the response translated back to English (or French, German, etc.).

[Treble]

I wish they'd atleast tell us this shit, instead of us having to find out from a guy who knows a guy who's friend with some dudes mother, who's aunt works at SE and over heard her friend talking at the water cooler to a guy who hear from yoshi's secretary, that all this was happening.

Like, srsly? fuck.. just tell us, so we can relax and wait. When companies stay silent, it tends to mean it's a silent approval of whatevers going on, so it drives people crazy.

[Alhanelem]

All these could have been avoid if they actually have another week or 2 open beta....

Whoever set the date for end of Aug release is to blame. Seriously, I have a hard time believing Yoshi and his crew didn't saw it coming.

No. more open beta would not have resolved this. The issues are caused by server load. Server load did not reach a high enough level to cause these problems during the open beta. Therefore, making it longer wouldn't have helped anything.

[BebopXX]

It might not be their "fault" but it is their responsibility.

Gotta fix log in soon. 1017 is going to become a serious problem.

Actually, 1017 is not "becoming" a serious problem. It isn't an error, it is a quick dirty fix so we don't kill the servers. It is the server rejecting your login so that we don't overload the queue and server. I will agree it is a PR issue, but one they are working to resolve. The responsible thing for them to do is to fix it "correctly" without rushing to appease the angry mob and potentially crash all the servers.

[Kahlyn]

"However, the second half of the announcement regarding increasing the capacity of our data centers was meant to also encompass North American and European data center Worlds and not just be limited to Japan data center Worlds.

We deeply apologise for causing concern amongst the North American and European community due to our lack of clarity. Capacity will be increased for data centers in all regions."

http://forum.square-enix.com/ffxiv/t...orlds-(Aug.-27)

[Lockisezmode]

No. more open beta would not have resolved this. The issues are caused by server load. Server load did not reach a high enough level to cause these problems during the open beta. Therefore, making it longer wouldn't have helped anything.

Actually the 90k and 30102 were determined in Open Beta and fixed somewhat after it. Had the open beta been 1 week we might have found out more.

[Kahri]

No. more open beta would not have resolved this. The issues are caused by server load. Server load did not reach a high enough level to cause these problems during the open beta. Therefore, making it longer wouldn't have helped anything.

They could have at least kept the NA open beta servers up until they had confirmed the 90000 and 3102 errors were by and large dealt with. It doesn't seem like it was. A promise was made to us back in Yoshi's first days : "The PlayStation 3 release will be delayed until we are confident that the game has reached the level of enjoyability and service befitting the FINAL FANTASY name for users on all supported platforms." What with the NA/EU problems experienced during open beta, the fact that those problems weren't fully (or at least mostly) dealt with in beta - prior to early access (and yes, early access is part of the release, not the beta) seems to me to be a promise not kept.

Still, as a non-NA player who uses JP servers and on the whole hasn't had any major problems ... maybe I shouldn't be speaking on the topic.

Honestly, since:
- the first 15 levels are introductory & primarily solo content;
- they have servers servicing players who play in different 'peak' time zones; and
- all these release login/server population problems are being experienced...

...I don't know why they don't suggest that players pick any server in the short-term, regardless of where their friends are and regardless of it not being the nearest data centre, and make a promise to those players to provide a free server transfer process within 2-4 weeks once all these release teething issues are fixed.

That way, at least in the short term, players would be able to log in and .... at least .... PLAY!!

Isn't that the point, after all?

If I was NA and experiencing login difficulties with the NA based servers, fearing I'd be wasting time playing on a JP server would be my biggest hurdle to simply using a JP server - if a promise was made for a free server transfer once this immediate problems were fixed, I'd go ahead and just play on a JP server.

[Zulyish]

He should be - whats the point of a game that people want to play where

a) You get hammered with 1017 errors, given the lack of a login Q (in the year 2013) one has to go back to the menu screen to try logging in again
b) All other NA servers are locked for character creation

Yes, I do like the game