I would like to mention they did offer an "Upgrade" version if you didn't already own the 1.0 CE for about $20. What i would suggest is request a refund, and buy the upgrade insteadPlease let us enter the registration code in the digital upgrade service to gain the Ingame items that come with our purchase.
As it is, you never informed us on your product page the issues we could face in relation to existing accounts. Only on your forums pre-release.
Since those forums have been deleted/purged since, there was no way of knowing this for some people.
Please consider offering the customers who purchased CE PC and are standard account holders a way to redeem the content they purchased without having to spend another 20$
Thank you.
(This is for people who cannot purchase the PS3 CE edition to link it with their old account.)

I agree. Many other MMO's allow one to merge the codes to ones account and I find this to be quite bewildering. One would assume they would implement the digital upgrade to older 1.0 accounts to include both physical and digital CE upgrades.
man who ever this Khovel person is doesn't have a clue how to read

I finally got a confirmation that they received my initial ticket, 72 hours later. I'm waiting with baited breath to get my 'sorry, you need to buy ANOTHER key, after having bought 1.0 CE and 2.0 CE.'
So very very sad.

that may be but not everyone got a chance to read it before ordering, and no store will offer a refund if the game has been opened.
not to mention i want to keep my art book, art cards and soundtrack thank you, its one of the reasons i ordered, along with early access, pre-order perks and ingame items, but wait, i cant get my ingame items or my 30days sub because it wont let us use the code we PAID for =_=
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