JP get's notice of additional servers

[xRitzx]

This is discrimination 101 sir. People don't get a pass because they have a reason for doing so. That's like saying it's okay for someone to be racist because they're old. They could add more servers in Japan and assign them to NA/EU temporarily until they get their montreal data center worked out. Instead they are blatantly discriminating against NA/EU players because they are not Japanese.

Wouldn't that be a temporary fix? That's the last thing we would need... half-way doing things or some sort of lack of planning has resulted in the server failures we are seeing now.

Edit:

I didn't accuse SE of nationalism. What I said was if the information that the person was giving in the post I replied to was accurate, then that would justify all the people that were claiming SE was playing favorites. If you read the full post, you will see that I disagreed with the poster who stated those claims.

Yes, so nationalism is different and was a poor word choice as an attempt to group everything into "one" category. The basic thing I was trying to say is avoid any talk of it if you want this thread to stay up and not get deleted like the old one.

[Skies]

Why would they possibly set up the US/EU servers with different configurations than the JP servers? That makes absolutely no sense.

You are correct, it makes no sense.
But it happened, presumably due to operational problems (read, SE having to hire someone for the datacenter other than the ones that they hired for the JP ones given it's in another country. Coupled with the language barrier that exists between the personnel JP-side which are experienced [they fought with the beta after all] and the NA-side [they didn't] causing serious miscommunication issues which led to erroneous configurations)

[Shaddix]

Wouldn't that be a temporary fix? That's the last thing we would need... half-way doing things or some sort of lack of planning has resulted in the server failures we are seeing now.

A temporary fix is fine if it can be implemented immediately. Which would you rather hear?:

A) We are adding additional servers on the Japan data center for NA/EU players next week, we will transfer these servers to the NA datacenter when funds and technical resources allow. We apologize for the increased ping times.
Or
B) We are adding additional servers on the NA/EU data center in 30 days, please continue to spam Error 1017 until the new servers are added.

[Mors-Subita]

^ this

Why can't people understand that servers need to be broken in?, I mean do you drive 100 mph in a car that just came off an assembly line.

Or am I wrong, and servers don't need to be tested, and should never have issues?

Yes, you are wrong. Cars need to be broken in because you are talking about moving parts and, among other things, you need to let the lubrication move through the whole system.

Servers are not the same thing.
While servers should be tested, given the same programs and the same load they should be working the same at 5000 hours as at 50 hours. If they are having component failure they should be getting them changed.

[The_Lord]

A temporary fix is fine if it can be implemented immediately. Which would you rather hear?:

A) We are adding additional servers on the Japan data center for NA/EU players next week, we will transfer these servers to the NA datacenter when funds and technical resources allow. We apologize for the increased ping times.
Or
B) We are adding additional servers on the NA/EU data center in 30 days, please continue to spam Error 1017 until the new servers are added.

I would rather they simply given the full honest answer with the state of things as they know them and their plans for both short term and long term resolution. Yes the news might be unwelcome, but it's much better than the constant apologies but lacking any real information. As it is, their announcements are more akin to jerking people around than providing any sort of actual update.

[Shaddix]

I would rather they simply given the full honest answer with the state of things as they know them and their plans for both short term and long term resolution. Yes the news might be unwelcome, but it's much better than the constant apologies but lacking any real information. As it is, their announcements are more akin to jerking people around than providing any sort of actual update.

That is fine too. I am trying to illustrate the point, that if they can add servers for JP, they can add servers for NA/EU, even if they are just in Japan. Their failure to add servers(or even tell us a plan) when we started having congestion, combined with their immediate willingness to do so when JP starts getting congestion, means they are discriminating against us because we are not Japanese.

[xRitzx]

I would rather they simply given the full honest answer with the state of things as they know them and their plans for both short term and long term resolution. Yes the news might be unwelcome, but it's much better than the constant apologies but lacking any real information. As it is, their announcements are more akin to jerking people around than providing any sort of actual update.

^^ I agree with this. Unfortunately, most game companies keep their mouths closed on their plans to avoid breaking promises. But gamers would rather know what is planned so they know what to expect.

[John_Kee_Hitano]

More servers for Japan yeahhh fuck the americans and the Europeans hahahaha we took their money already fuck them

[Gummy]

Let's be honest... the reason there are huge issues for NA/EU servers is because they put the servers in Canada. Nothing good ever comes from Canada.

[Sahdee]

That is fine too. I am trying to illustrate the point, that if they can add servers for JP, they can add servers for NA/EU, even if they are just in Japan. Their failure to add servers(or even tell us a plan) when we started having congestion, combined with their immediate willingness to do so when JP starts getting congestion, means they are discriminating against us because we are not Japanese.

I may be wrong, but don't things like servers tend to be made in that part of the world? Perhaps the Japanese simply had easier access to these sort of gaming-grade servers?

Though none of that excuses the poor communication on SE's part, which is the real problem here.

Also, it's my understanding the Japanese aspect of things and the NA/EU part of things are run by different teams, it's only discriminatory if there were one team choosing to work on their servers instead of ours, rather it's just unfortunate that the team in charge of NA/EU isn't as efficient as the team in Japan, particularly relating to communication.

Having said that, the game was made in Japan, which means fixes and patches tend to come from that direction, and so happen there first, because that's where the team is. Once they find fixes they can send the data over to their counterpart.... although server issues aren't really game issues at all, and the NA/EU team should be able to handle that, since their main job is to look after those servers....