JP get's notice of additional servers

[Shaddix]

I may be wrong, but don't things like servers tend to be made in that part of the world? Perhaps the Japanese simply had easier access to these sort of gaming-grade servers?

Though none of that excuses the poor communication on SE's part, which is the real problem here.

Also, it's my understanding the Japanese aspect of things and the NA/EU part of things are run by different teams, it's only discriminatory if there were one team choosing to work on their servers instead of ours, rather it's just unfortunate that the team in charge of NA/EU isn't as efficient as the team in Japan, particularly relating to communication.

Having said that, the game was made in Japan, which means fixes and patches tend to come from that direction, and so happen there first, because that's where the team is. Once they find fixes they can send the data over to their counterpart.... although server issues aren't really game issues at all, and the NA/EU team should be able to handle that, since their main job is to look after those servers....

They can add servers in the JP data center for NA/EU players. Or they can announce they will offer free transfers for people joining Japanese servers to the NA/EU servers at a later date. That would be the simplest thing to do and would solve almost all of the frustration at the lack of communication.

The fact that there was no communication for us except suck it up, and then the Japanese immediately get notified they are adding capacity, is discriminatory towards NA/EU.

[Mors-Subita]

You are correct, it makes no sense.
But it happened, presumably due to operational problems (read, SE having to hire someone for the datacenter other than the ones that they hired for the JP ones given it's in another country. Coupled with the language barrier that exists between the personnel JP-side which are experienced [they fought with the beta after all] and the NA-side [they didn't] causing serious miscommunication issues which led to erroneous configurations)

I currently manage servers in the UK, Canada, both the east and the west coast of the US... And apart from having a data center technician plug them in I would not let anyone outside my company touch them. And no, I don't need to physically go there to do anything including the initial install. Every machine that doesn't have a built-in baseboard management card(i.e. DRAC or Lights-Out) has a network KVM module on it (i.e. Lantronix). No worrying that some random person screwed up deploying the server.

also, the only way every single server would have exactly the same problem is if they either a) embedded that problem in their written procedure for building the servers or b) used a server image as a base for the servers and had that problem in the image.

Either way, this is ridiculous.

[Design]

I do know there was a post somewhere (I can't find it ATM), that said they were only expecting 800,000 players for the Early Access, and instead got something close to 6 million (both JP and NA/EU) and they did infact fry some of the servers out. So I'm thinking they might be in panic mode trying to replace some things in the process of everything else going on.

[Statishido]

The original poster is misinformed and just for the record I am as about irrate as anyone else because of my inability to get in the game and stay in the game without being kicked. My EA was all but wasted. However, I like to make sure people know the facts so that they can use their energy towards the right directions. Anywho...this is what I found:

SE posted a message to both JP, EU and NA stating the same exact thing. That the data centers will be increasing to prepare for launch week. I think they just copied and pasted the information within the thread but it was clearly addressed to both the [NA] group and the [EU] group. Lets see how this plays out before running and screwing conspiracies.

In case you want to see for yourself, head over to the General category and look up the following:
[NA]Regarding Congestion in Japan Data Center Worlds (Aug. 27)

Thank you very much for playing FINAL FANTASY XIV: A Realm Reborn. Currently, an extremely high number of players are enjoying the game. Should...
Started by NOC_NA‎, Today 08:05 AM



Regarding Congestion in Japan Data Center Worlds (Aug. 27)

Thank you very much for playing FINAL FANTASY XIV: A Realm Reborn. Currently, an extremely high number of players are enjoying the game. Should...
Started by NOC_EU‎, Today 08:36 AM

[The_Lord]

I may be wrong, but don't things like servers tend to be made in that part of the world? Perhaps the Japanese simply had easier access to these sort of gaming-grade servers?

Though none of that excuses the poor communication on SE's part, which is the real problem here.

Also, it's my understanding the Japanese aspect of things and the NA/EU part of things are run by different teams, it's only discriminatory if there were one team choosing to work on their servers instead of ours, rather it's just unfortunate that the team in charge of NA/EU isn't as efficient as the team in Japan, particularly relating to communication.

Having said that, the game was made in Japan, which means fixes and patches tend to come from that direction, and so happen there first, because that's where the team is. Once they find fixes they can send the data over to their counterpart.... although server issues aren't really game issues at all, and the NA/EU team should be able to handle that, since their main job is to look after those servers....

This is an international company we are talking about, not a mom and pop store opening up another location in a different country. They may be hiring some local talent to be their onsite hands on people but ultimately everything comes from Square Enix and is managed by them. Unless they are totally inept they would have someone from their home offices visit any offsite data center locations for confirmation and checks. They bear the ultimate responsibility for everything done in their name, so they would be making sure things were set up as they desired. Yes mistakes are made, but many of the people making excuses on behalf of SE are approaching it from the stand point that they can't be held responsible for communication issues between NA/EU and JP. Honestly, that's bull. This is not the first time that SE has worked with others in different countries, I can attest to that personally in fact.

Hardware can be shipped anywhere in the world, and they would be using the same set up regardless of location of their data centers because that is standard protocol. You do not use different equipment in this sort of scenario unless its a temporary stop gap you had to put in place or you simply could no longer get the stuff you had previously.

[Statishido]

Again, I'll repeat, it looks like it was a copy and paste job meant to inform all that there would be an increase in servers. Why posted it to NA that only servers where going in Japan. That is why it was deleted in the other forum. There is also a discussion on reddit about it although I dont have the link any more, but its easy to find.

[The_Lord]

Again, I'll repeat, it looks like it was a copy and paste job meant to inform all that there would be an increase in servers. Why posted it to NA that only servers where going in Japan. That is why it was deleted in the other forum. There is also a discussion on reddit about it although I dont have the link any more, but its easy to find.

If it was really meant to be addressed to more than just the Japan data center people, then they could easily have posted a correction or a new thread with the corrected information. The reason why they would post information about Japan data center upgrades to NA and EU is because people from any part of the world can create characters on the JP servers and they don't all speak Japanese.

[Shaddix]

I suspect this thread is going to vanish soon as well......

[Shaddix]

Bump
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