Square Enix Maths on Subscriptions/Legacy

[Sheva]

I will keep on messaging them and messaging them and messaging them until they fix this.
It makes no sense. I surely am not the only one having a problem with this.

Good luck with that I have been trying to get them to fix mine after my account history was deleted back in the middle of 2012. Hell I have a 1.0 CE and my account does not even show that any more.

[Drekster]

Good luck with that I have been trying to get them to fix mine after my account history was deleted back in the middle of 2012. Hell I have a 1.0 CE and my account does not even show that any more.

Yeah I'm a little worried about this mess up with all accounts. Also had a 1.0 CE and participated to Alpha AND Beta phases.
I just hope it does all end up well, but I'm under the impression at the moment that they will fail at giving us what we expect :S

[Drekster]

And don't get me wrong on this one, I mean. I do understand it is a LOT to manage, after all it's a re-release and it gets really popular ... but yeah, plz Square-Enix, we shouldn't have to go through all this to get Customer Services. I mean, c'mon ... dropped me off the Chat Support 3 times without any clue as to why you just skipped my request, and haven't answer any single of my 2 emails sent through support.

I'm a Team Lead of a Maintenance team, I do know that if you let a customer go all out to reach you, the cost for actually answering will go exponential. At this point in time, I've taken time from 3 of your agents, 2 others from reading the email I sent, and then I'll have to give a phone call through your Phone Support services because the online help wasn't of any help. Calculate all that in, and you're losing money just to give me a simple 5$ pre-order access and a "Legacy" mention to my account. I'm even saying Hey ... I'll pay the regular subscription if you want, I don't mind at all, but please let other players know I was part of this game's history ... just please do so.