Square Enix Maths on Subscriptions/Legacy

[Norack]

Edit #2!------------------

I think I may know what the problem is, From what I know and have seen many people do, you probably had 2 FFXIV accounts, your 1.0 legacy account. And somehow people made a second account for when alpha/beta started and they screwed up and put there beta codes on that new account.

If this is true that means that you are playing on your new beta account that you would of indeed created just this month. And you are not using your 1.0 account. In which case all you would have to do is see if you can go into your account management and somehow merge or re activate your old 1.0 legacy character? I have seen this happen many times , although sorry I don't know how to fix it but it sounds like this is probably your problem, if you send SE another E-mail i would put that you might of done that to. Cause I think SE knows about this problem but if you get someone at customer service that doesn't really care than he will just say no u don't get it, and that be the end of it.

But this would probably be the most likely cause as #1 it says you joined just this month. And #2 you have absolutely (well you have some but not alot) nothing on that character, and if you are legacy i would expect you to have allot more on a character.

quoting myself cause idk if u saw me edit it again, I don't know what to tell ya man, but I would seriously see if this could be the problem.

[KuroMiso]

Drekster, are you absolutely sure that you don't have TWO accounts? Did you check like Norack suggested previously? Based on the fact that it says you started in August 2013 means that you're probably logged into the wrong account. If that is the case, you could probably just log out of this one, and into your legacy account. I hope it works for you.

I think I may know what the problem is, From what I know and have seen many people do, you probably had 2 FFXIV accounts, your 1.0 legacy account. And somehow people made a second account for when alpha/beta started and they screwed up and put there beta codes on that new account.

If this is true that means that you are playing on your new beta account that you would of indeed created just this month. And you are not using your 1.0 account. In which case all you would have to do is see if you can go into your account management and somehow merge or re activate your old 1.0 legacy character? I have seen this happen many times , although sorry I don't know how to fix it but it sounds like this is probably your problem, if you send SE another E-mail i would put that you might of done that to. Cause I think SE knows about this problem but if you get someone at customer service that doesn't really care than he will just say no u don't get it, and that be the end of it.

But this would probably be the most likely cause as #1 it says you joined just this month. And #2 you have absolutely (well you have some but not alot) nothing on that character, and if you are legacy i would expect you to have allot more on a character.

[Drekster]

Drekster, are you absolutely sure that you don't have TWO accounts? Did you check like Norack suggested previously? Based on the fact that it says you started in August 2013 means that you're probably logged into the wrong account. If that is the case, you could probably just log out of this one, and into your legacy account. I hope it works for you.

Just logged back in using the exact same account information I've been using since 2009 in FFXIV Alpha version (AND THE AUTHENTICATOR KEY, that I got from 1.0 CE). Account got merged with PlayOnline account I had during the early days of Final Fantasy 11.

This forum account says joined August 2013, while in my Square-Enix Account Management system displays payment information from 2010.
Always using the exact same account credentials and authenticator key. If I do have a second account, I can't see any way for me to figure it out :S

[KuroMiso]

Just logged back in using the exact same account information I've been using since 2009 in FFXIV Alpha version (AND THE AUTHENTICATOR KEY, that I got from 1.0 CE). Account got merged with PlayOnline account I had during the early days of Final Fantasy 11.

This forum account says joined August 2013, while in my Square-Enix Account Management system displays payment information from 2010.
Always using the exact same account credentials and authenticator key. If I do have a second account, I can't see any way for me to figure it out :S

You definitely have a second account. You have a beta account that you're posting on now, and your Legacy account. Here is a thread with someone else with the same problem:

http://forum.square-enix.com/ffxiv/t...ounts-question!

Now the real question is how to deactivate your beta account that you're logged into now and switch to the legacy. Remember, you can have more than 1 FFXIV service attached to the same login. Can you post a screenshot of your service page?

[Drekster]

And thank you for noticing this Norack. I didn't notice at all that it says I joined on Aug 2013 ... ok seriously Square-Enix .. what's up? I play through your game during Alpha and Beta phases ... get to play the 1.0 version for a long while, come back for 2.0 .. pay subscriptions ... hang on for a while ... come back for ARR and I don't get the rewards players from Jan 6 to Jun 6 get? Wait, are you serious? :S

You can be sure I will NOT be testing your products anymore if my account doesn't get a nice Legacy Status.

[Duuude007]

I got my legacy in april when the promotion was active starting January. Just after 3 months had gone by.

If you don't have it after paying subs over 90 days, you probably still can... but you HAVE to call SE to get it figured out, talking here is pointless.

[Drekster]

I got my legacy in april when the promotion was active starting January. Just after 3 months had gone by.

If you don't have it after paying subs over 90 days, you probably still can... but you HAVE to call SE to get it figured out, talking here is pointless.

3rd time they drop me out of Chat Support queue.
2nd email sent ... still no reply.
Just found out the phone number for NA support, closed on weekends.

[Duuude007]

3rd time they drop me out of Chat Support queue.
2nd email sent ... still no reply.
Just found out the phone number for NA support, closed on weekends.

Hey, at least you have until sep 10th to worry about it. first 2 weeks dont have sub fees.

[Drekster]

Hey, at least you have until sep 10th to worry about it. first 2 weeks dont have sub fees.

I really don't care about the fees. Money is not the problem here.
I really don't mind paying the regular fees and all.
I just care about getting the rewards I should get, and get my account fixed.
My GLA 44 is not showing up on this forum account ... which is weird.
But let's not assume it is the same as my regular game account as of now.

[Yunnie]

Happened to me too, I'm going to follow your thread as suggested