Error 2: The code entered has already been used.

[LordSideKicks]

Dear Customer,

Thank you for contacting our customer service.

We are very sorry that you are still having issues redeeming your pre-order code on the website.

The Error 2 code you described is the result of a code that has already been registered on another account being used. In some cases the code may have been registered to an account even if an error was generated during the redemption. Should you have thereafter changed accounts and once more tried to register the code you would have encountered the Error 2 message.

Re-redeeming a pre-order code on the correct Square Enix Account should allow you to view the Early Access code again.

Please confirm that you are using only a single account or check whether the code might have been registered on an alternative account should you possess one.

If you are certain that you only own a single account and that the code cannot have been mistakenly redeemed on another account, please contact the retailer you purchased the game from.

We apologise for the inconvenience caused.

Kind regards,

The Square Enix Support Centre Team

[Mitzptlk]

Dear Customer,

Thank you for contacting our customer service.

I got this same response this morning. I'm currently on hold trying to get through to a SE representative since I purchased my game through the SE online store.