Quote Originally Posted by Murderotic View Post
Hoping something like this is fixable. Service Account 1 has my 1.0 CE + Early Access and a Beta Account. Service Account 2 has a Beta Account that I used for phase 3 and 4. Don't remember setting up the second one but yeah gogogo beta! Of course I want my toon with all the CE/EA goodies. So opened a support ticket late last night and got a confirmation email just after noon est. Nothing today. Weird thing today, haven't been able to log on to the forums till 10-15 minutes ago. Get to the character selection and my only option is the open beta character. I have a 1.0 toon as well and i could choose both during open beta. Don't know if I should be excited for this or not... Hoping Beta on Service Account 1 means open beta toon migrated.
Exact same issue here, spoke with a support agent (whom are useless)

Agent Daniel A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Daniel A: While I look over your ticket information, may I have your first name please?
You: ok thank you
You: #####
Agent Daniel A: Hi #####
Agent Daniel A: Unfortunately, we cannot merge service accounts. I do apologize for any inconvenience this may cause you.
You: Can I somehow remove the 1st account and still get the CE items on my second service account?
You: I dont need the character, I dont even know how the second service account was created
Agent Daniel A: Unfortunately, that is not possible either.
You: I just want my CE items as I bought v1.0
You: So even if I cancel the 1st service account, I cant use my CE 1.0 account key?
You: There are a lot of people who have had the same thing happen to them
Agent Daniel A: May I please have your Square Enix ID?
You: Sure, Its #####
Agent Daniel A: For security reasons, we are unable to address your account issues without first verifying your identification. Please provide us with as much of the following information that you can:
Agent Daniel A: Name
Date of Birth
Email
Address (Including City/State/Zip code)
Phone #
Token Serial

Agent Daniel A: Thank you, that verifies the account.
You: I have my 1.0 CE key, onion helm key, early access key, and promo code on hand also if that will help
Agent Daniel A: I would recommend, from looking at your account, not cancelling service account #1.
Agent Daniel A: You will receive a free download of A Realm Reborn Collector's Edition on that service account.
Agent Daniel A: And the info on it is not transferrable.
You: Can my character be moved from Service Account #2 to #1?
Agent Daniel A: It cannot. Again, I apologize for the inconvenience.
You: So I either need to start a new character or do without the CE items?
Agent Daniel A: But you would stand to lose a lot by deleting Service Account #1.
Agent Daniel A: Unfortunately, that is correct.
So basically I bought a copy of ARR CE 2.0 to atleast get the items at launch to apply to service account #2. It's crap that they can't move a character from one service account to another under the same Square ID, or cancel one service account and apply the CE 1.0 key to another service account