Odd Multiple Service Accounts question!

[Murderotic]

Hoping something like this is fixable. Service Account 1 has my 1.0 CE + Early Access and a Beta Account. Service Account 2 has a Beta Account that I used for phase 3 and 4. Don't remember setting up the second one but yeah gogogo beta! Of course I want my toon with all the CE/EA goodies. So opened a support ticket late last night and got a confirmation email just after noon est. Nothing today. Weird thing today, haven't been able to log on to the forums till 10-15 minutes ago. Get to the character selection and my only option is the open beta character. I have a 1.0 toon as well and i could choose both during open beta. Don't know if I should be excited for this or not... Hoping Beta on Service Account 1 means open beta toon migrated.

[Sandhawk-Leviathan]

Hoping something like this is fixable. Service Account 1 has my 1.0 CE + Early Access and a Beta Account. Service Account 2 has a Beta Account that I used for phase 3 and 4. Don't remember setting up the second one but yeah gogogo beta! Of course I want my toon with all the CE/EA goodies. So opened a support ticket late last night and got a confirmation email just after noon est. Nothing today. Weird thing today, haven't been able to log on to the forums till 10-15 minutes ago. Get to the character selection and my only option is the open beta character. I have a 1.0 toon as well and i could choose both during open beta. Don't know if I should be excited for this or not... Hoping Beta on Service Account 1 means open beta toon migrated.

Exact same issue here, spoke with a support agent (whom are useless)

Agent Daniel A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Daniel A: While I look over your ticket information, may I have your first name please?
You: ok thank you
You: #####
Agent Daniel A: Hi #####
Agent Daniel A: Unfortunately, we cannot merge service accounts. I do apologize for any inconvenience this may cause you.
You: Can I somehow remove the 1st account and still get the CE items on my second service account?
You: I dont need the character, I dont even know how the second service account was created
Agent Daniel A: Unfortunately, that is not possible either.
You: I just want my CE items as I bought v1.0
You: So even if I cancel the 1st service account, I cant use my CE 1.0 account key?
You: There are a lot of people who have had the same thing happen to them
Agent Daniel A: May I please have your Square Enix ID?
You: Sure, Its #####
Agent Daniel A: For security reasons, we are unable to address your account issues without first verifying your identification. Please provide us with as much of the following information that you can:
Agent Daniel A: Name
Date of Birth
Email
Address (Including City/State/Zip code)
Phone #
Token Serial

Agent Daniel A: Thank you, that verifies the account.
You: I have my 1.0 CE key, onion helm key, early access key, and promo code on hand also if that will help
Agent Daniel A: I would recommend, from looking at your account, not cancelling service account #1.
Agent Daniel A: You will receive a free download of A Realm Reborn Collector's Edition on that service account.
Agent Daniel A: And the info on it is not transferrable.
You: Can my character be moved from Service Account #2 to #1?
Agent Daniel A: It cannot. Again, I apologize for the inconvenience.
You: So I either need to start a new character or do without the CE items?
Agent Daniel A: But you would stand to lose a lot by deleting Service Account #1.
Agent Daniel A: Unfortunately, that is correct.

So basically I bought a copy of ARR CE 2.0 to atleast get the items at launch to apply to service account #2. It's crap that they can't move a character from one service account to another under the same Square ID, or cancel one service account and apply the CE 1.0 key to another service account

[NeverAgain]

Exact same issue here, spoke with a support agent (whom are useless)



So basically I bought a copy of ARR CE 2.0 to atleast get the items at launch to apply to service account #2. It's crap that they can't move a character from one service account to another under the same Square ID, or cancel one service account and apply the CE 1.0 key to another service account

Blurgh. Yeah, that stinks. I understand them not wanting to transfer characters around between service accounts, but you'd think at least just removing the CE key from one account and applying it to the other would be feasible. *sigh*

[KuroMiso]

NeverAgain, how can you switch between the service accounts? Do they both show up under the same login for the Square Enix account page? What is the "Old" Lodestone site that your screenshot refers to? I'm trying to help someone else out with the same problem.