Digital River is providing FALSE information.

[hideka]

Digital river sent me a email confirming that my CE had been shipped as of yesterday, however the Tracking number provided has been confirmed by UPS 48 hours later, that NO package has been entered into their system under the provided tracking number.

Square Enix: i understand that DR is a servicer for you, however you should not utilize a servicer that puts out erroneous and MISLEADING information. several legal issues arise from doing business like this, and you as the party who authorizes this servicer to do business on behalf of your company are ultimately responsible. this is the second time now that your company has utilized digital river for a final fantasy based release, and this is the second time that they have done this.

also, ALL of my friends who ive consulted with this issue have confirmed that their package tracking numbers are non-existent as well. you dont pay a professional company for a product, and then get provided with a FALSE tracking number. big no-no.

[Scarletyoshi]

Did you get your game on time the first time they did this thing?

[Rjain]

Square Enix: i understand that DR is a servicer for you, however you should not utilize a servicer that puts out erroneous and MISLEADING information. several legal issues arise from doing business like this, and you as the party who authorizes this servicer to do business on behalf of your company are ultimately responsible. this is the second time now that your company has utilized digital river for a final fantasy based release, and this is the second time that they have done this.

also, ALL of my friends who ive consulted with this issue have confirmed that their package tracking numbers are non-existent as well. you dont pay a professional company for a product, and then get provided with a FALSE tracking number. big no-no.

It says in the e-mail that you cannot trace the package...

[Tenzen]

It says in the e-mail that you cannot trace the package...

Mine did that as well but u have to realise that ur shipment even tho it says shipped, it may still be sitting at warehouse dock. In order to have the tracking number in their system it has to be scanned out and BTW they are not using UPS.. they are using a company named (Newgistics Inc.) NOT USPS or UPS. check the tracking number in Newgistics tracking information.

[hideka]

It says in the e-mail that you cannot trace the package...

Dear XXXXXXXXXXXXXXXXXXX,

Thank you for ordering from Square-Enix, Inc. on June 16, 2013. The following product(s) have shipped. If you paid by credit card, your credit card has now been charged.

Product SKU Product Name Qty Ordered Qty Shipped Total Qty Shipped Amount
------------------------------------------------------------------------------
91323 FINAL FANTASY 1 1 1 $76.69


Shipping Information
Product Name Serial Number Tracking Number
----------------------------------------------------------------------------------------
FINAL FANTASY® xxxxxxxxxxxxxxxxxxxx


Shipment and Billing Details:
Order Number: 12350881426
Order Date: June 16, 2013
Tracking URL:

Shipped To:

**DELETED FOR PRIVACY***

If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
www.findmyorder.com


doesnt say that anywhere bro.


and the last time this happened, it took about 20 days for my package to arrive.

[Feldon45]

That can happen sometimes with UPS where the company says it shipped but its not showing up a day or so later. Generally its just sitting in a shipping dock somewhere waiting on a pickup. They are not misleading you, it is quite normal for them to have that happen. I'm pretty sure since the UPS number has been created its more an issue with how UPS does their data entry than anything else.

You don't need to worry to much though, nothing in that box is required to play until around Sept 10.

[lvltwo]

Digital river sent me a email confirming that my CE had been shipped as of yesterday, however the Tracking number provided has been confirmed by UPS 48 hours later, that NO package has been entered into their system under the provided tracking number.

Square Enix: i understand that DR is a servicer for you, however you should not utilize a servicer that puts out erroneous and MISLEADING information. several legal issues arise from doing business like this, and you as the party who authorizes this servicer to do business on behalf of your company are ultimately responsible. this is the second time now that your company has utilized digital river for a final fantasy based release, and this is the second time that they have done this.

also, ALL of my friends who ive consulted with this issue have confirmed that their package tracking numbers are non-existent as well. you dont pay a professional company for a product, and then get provided with a FALSE tracking number. big no-no.

Square Enix as the Vendor is not liable for what the Distributor, in this case Dgital River, does. No Vendor is ever liable for what the distributor does.

Really still with the caps and limits. GG.

[Colino]

Square Enix as the Vendor is not liable for what the Distributor, in this case Dgital River, does. No Vendor is ever liable for what the distributor does.

Really still with the caps and limits. GG.

Pretty much.

Not to mention you should chill out a bit. Chances are the game will reach you on time anyway.

[hideka]

Square Enix as the Vendor is not liable for what the Distributor, in this case Dgital River, does. No Vendor is ever liable for what the distributor does.

Really still with the caps and limits. GG.

actually since the purchase originates from the official SE store, not a VENDOR website, that means DR is functioning as a SERVICER, which is completely different from a VENDOR.

GG.