Post questions or problems regarding Early Access and Preorder Codes here

[Sameguy]

Hello,

I pre-ordered the game on my account, I purchased it from Europe and got a European version. When I try to input the pre-order code it says "This code can only be applied to the region of the account" My account region I used for the beta and everything else, used to purchase the account as well, is registered in "The Americas" what I want to know is if I use this code on a brand new account, that is registered in EU will I still have the game and the pre-order bonuses and stuff like that or is there a way to change my region. Thank you ahead of time.

No one got any help for me in this?

[Envision]

No one got any help for me in this?

Follow the instructions listed here. They may eventually fix it but as of now, it's up to Square-Enix to resolve this one.

For Those Receiving Code Region Errors


We're aware that some NA users are receiving EU-region codes and are working to address that as well. We'll be sure to keep you updated.

https://twitter.com/FF_XIV_EN
If you need the correct region - Open a ticket with their support page http://support.na.square-enix.com/ or wait till the next announcement

Or you can simply make a matching region account (If you dont have characters saved from beta)
The region doesn't matter ingame you will be able to play or both NA and EU server with whatever region your account is bound to

You can figure out which region your code is by looking at the first 5 digits (PC only)
RAAU = NA code
RAAE = Europe Code

SE is working on this issue.

Sorry--I took to this quickly.. I thought you were having region code issues. My bad.