Post questions or problems regarding Early Access and Preorder Codes here

[aswedishtiger]

so did i get screwe out of the EA perks?

[Bishoujo_Senshi-Saila_Pea_Nass]

After speaking with Live Chat support, they've informed me that my issue is a known issue and they'll continue to investigate. They're hoping to have a resolution before early start. They suggested I check their twitter feed for further updates. So, if you're having error 2, be sure to send them a ticket.

[Furious]

Ok, so i've got a US Account, but got an EU 20 digit code. Anyone wanting to trade/know a solution?

I have an EU account with a 20 digit US code. However, I have no idea how we could safely switch codes without either party getting screwed. Ideas?

[Greenman]

Just got off the phone with SE NA support. Called right at 9:00am (PDT) and was on hold for 25 min (not a complaint, just a forewarning). They were able to confirm that my account had been registered and I was going to be able to play EA. The method I used to get my 18 digit code to work was to go to http://preorder.na.finalfantasyxiv.com/ and hit F5 and log in before clicking the flag for my region. After I entered the 18 digit code I was redirected to a page with my 20 digit code which I entered here: secure.square-enix.com/account/app/svc/ffxivearlytop?rgn=na&lng=en I had previously received an email with a EU code (which obviously did not work). This process was a second attempt at registration. I did not receive a confirmation email but after speaking with phone support it was confirmed that my account had been registered.

[DiamonteZ]

Found this on Reddit, it's seemed to work for a lot of people http://www.reddit.com/r/ffxiv/commen...e_beta_forums/

Bumping this because I had Error 3 and this fixed it instantly.

[Danify]

Does anyone with an NA code want to trade for my EU code? I've been waiting for two days for help from SE, no email yet.

[Furious]

Does anyone with an NA code want to trade for my EU code? I've been waiting for two days for help from SE, no email yet.

I have an EU account with a 20 digit US code. However, I have no idea how we could safely switch codes without either party getting screwed. Ideas?

Also, I don't know if it is against ToS or anything to trade these codes?

[Sushirom]

So I have a pre-order code that was printed on a receipt from Gamestop. When you enter that code at the site it then provides you with a second, different Early Access code. Does that first pre-order code confirm the Mog Cap and Minion, or do you not get those without entering the Early Access Code as well?

[DarkSnowWolf]

After speaking with Live Chat support, they've informed me that my issue is a known issue and they'll continue to investigate. They're hoping to have a resolution before early start. They suggested I check their twitter feed for further updates. So, if you're having error 2, be sure to send them a ticket.

Can you link me to their live chat support? I can't seem to find it anywhere =(

[Bishoujo_Senshi-Saila_Pea_Nass]

Can you link me to their live chat support? I can't seem to find it anywhere =(

You have to start by creating a ticket on their support site http://support.na.square-enix.com/, somewhere along this process you'll have the option to go to either live chat, or email chat. Hope that helps!