Nope. In the world of commercial relations of all kinds all statements made by or on behalf of a high ranking officer of a company about a product and service to be provided, directly to customers are considered promises to those customers.
Not rocket science, despite the fact that some seem to have an interest in spinning it otherwise.
No, it's grounds for questions and requests for clarifications. Which is what this thread is, as per OP.the mere hint that they maybe might not fufill the promise is grounds for rage and unbridled anger
The only ones that seem "enraged" here are some of those reacting to people daring to question SE on the issue.
Which is what this thread is for, despite some people's disingenuous attempt to derail it.Or, we could all relax and wait for a response