To SE Comcast is blocking all your emails.

[Vogue]

might just want to make a gmail (FREE) account and change your game account email to the new one, then send SE a ticket about it so they can resend the Beta invite... it is funny how ISPs and similar companies go around blocking emails without even checking if they are truly spam or malicious in any way.

[SkyeWindbinder]

Love my gmail so I have no real idea... but I would assume the first barrage would get in and after X thousand emails they would be like wait a minute... and start blocking them as it would appear to be spam.

So it would make sense for some to get through.

Yeah, Gmail rocks!

[Wynn]

Gmail is the only email I use specifically because of issues like this.

[Kenshiro0314]

how do you make a ticket? I tried live help today and they basically said cant do anything. dont know anything.

[NamudNevets]

I'm sure a Rep will pop in at some point. I mean this is one of the only threads going ATM and getting hits still.

[KahnyaRedx]

Well I hope so, as many comcast users didn't receive the email. I'm not saying that absolutly no comcast user got it, because I'm sure some did, but clearly there are more people stating they did not, than they did. I'll be back on the phone with comcast support in a bit to see if there really is anything from that end. But I really think if it was just a spam issue, it would at least appear in the spam folder right?

[Vogue]

http://support.na.square-enix.com/main.php

Login with your SE account
click the FFXIV logo/link
click the contact button at the top
click the get support button
fill the form, I think after that it will give you some alternate answers to your problem and a option to send a ticket

the support team cant do anything about comcast blocking your emails, but they can possibly resend the Beta invite to a new email address (after you change your account email to a new one, like a gmail)

[NamudNevets]

Well I hope so, as many comcast users didn't receive the email. I'm not saying that absolutly no comcast user got it, because I'm sure some did, but clearly there are more people stating they did not, than they did. I'll be back on the phone with comcast support in a bit to see if there really is anything from that end. But I really think if it was just a spam issue, it would at least appear in the spam folder right?

Keep us up to date with what they say. GL

[Zumi]

Its possible some Comcast users got it before they globally blocked it. But it seems like the majority of Comcast users on here didn't get their email.

[KahnyaRedx]

I continued to hold for over a half hour and gave up after finding this. This is not for this specific thread, but it may help people who have legacy status and did not get their key due to the comcast issue.

Greetings,

We'd like to assist anyone that is potentially affected by this issue. If you are a Legacy member that has not received their Beta Test email, please create a ticket using this link: FFXIV: ARR Support Center Site.

Then fill out the fields using the following information:

• Contact Category: Product & Services
• Contact Sub Category: Beta Test
• Contact Details: Blocked Beta Test Invite

Click "Next" to proceed to "Email Support". In the Detailed Condition field, simply provide only the following:

• Registered Email Address (if different than what was entered in Contact Email Address field)
• Registered Date of Birth on Square Enix Account

Our agents will then review your ticket and Square Enix account information and if you are confirmed a beta recipient, we will reply with your Beta Test key and instructions on how to register it.

I guess follow these steps and try to get them to send to a gmail account instead of comcrap