Quote Originally Posted by Kyri View Post
Back in my days of XI, my husband and I were told it would benefit us both greatly to link our accounts via SE ID.
Who told you this? How would it benefit you?

All your problems are caused by yourselves as you're using the system in a way it's not supposed to be used.

Square Enix accounts are supposed to be personal, as are game accounts. You can't have one SE account in the name of both of you - that should have been the first hint to tell you you're not supposed to share it.

I'm sorry you made the mistake and it can't be undone, but the fault isn't in the system.