I have been saying it all along. Not enough people are affected, so nothing is being done.
It's not "oh, only 5 people have this problem, thus we wont fix it." It's "Well, this seems to be affecting everybody that does <this> so it must be a ____ problem and the <department> engineers should be notified." or "It's only affecting a few people, but they all have <insert conditions here> so it must be a ____ problem that can be fixed by ____."