Disappointed by lousy service, you could be next. Beware.

[ShepardG]

Then the whole account should be blocked, not just 1 char.

But in the OP's case it wasn't his whole account. He had an alt that he could log into fine.
Hence his server side data being corrupted. Curiously, after having his account logged in from another location AKA acacia logged onto the character in question, I'm curious if his account went through the security protocols. I assume it did, however, if for some reason it didn't then that would be another server side issue.
But again the CS of SE NA is powerless to trouble shoot this problem.

[TheVedis]

I jate to say it like this

but if you can log in
and you can access your account

the issue is NOT on SEs end, its on yours

SE does not control YOUR loading screen in the game, something is wrong with your client

a FULL UNINSTALL is required possibly to fix this, do what they told you, dont argue, cuz they probly know more then you do about fixing it, and just cuz you dont like the answer doesnt mean its bad customer service

[Eekiki]

I jate to say it like this

but if you can log in
and you can access your account

the issue is NOT on SEs end, its on yours

SE does not control YOUR loading screen in the game, something is wrong with your client

a FULL UNINSTALL is required possibly to fix this, do what they told you, dont argue, cuz they probly know more then you do about fixing it, and just cuz you dont like the answer doesnt mean its bad customer service

This.

Uninstall doesn't just mean uninstall from the control panel. You have to uninstall from the control panel, then delete the program folder (C:\Program Files\SQUARE ENIX or whatever) as well as the C:\Users\<yourname>\Documents\My Games\FINAL FANTASY XIV folder. It also wouldn't hurt to scrub the registry (a program called CCleaner is good for that), then reboot your computer, then reinstall.

Also, try doing a "clean" reinstallation of the latest drivers for your graphics card. I don't know if AMD cards have this, but NVIDIA cards do as an advanced option.

[neorei]

Try logging on in another computer?

[ShepardG]

Must be extremely impatient to delete your character and start over. It's a problem i've seen before, and so have other of my Linkshell members. Generally a patch update will fix it, or you simply have to wait until it works itself out.

So this happens to you after patch 1.23a or b. guess you'll just wait around till the next patch, eh? The thing is it SHOILD NOT be this way. Folks seem to be trying to justify this situation, when in essence, there is no justification for something like this. And I don't mean the bug itself. I mean the companies support capabilities to handle a situation like this.

These official forums are here to bring these topics to light, and having the own community belittle these kinds of problems is horrible.
Paying for a game, you've invested time into, to create a character you value, only to have a strange tech problem keep you from playing is ridiculous. Now... I don't know all the details but I agree with not deleting your character, hell, you should be able to afford 3 more dollars to create a new character, but a paying customer shouldn't HAVE to do this to enjoy a game their paying for.

Bottom line is this is happening, a resolution has not been found, and the lack of capabilities from the NA/eu customer service centers makes this a problem for the entire community.
A player shouldn't be so apathetic to think "oh it's not my problem, so I don't care"
One day it could be your problem, and if that day comes, wouldn't you want the support of the community to raise their voices to the creators of the game to provide a solution?
It's pretty sad when a majority of posts in this very thread seem annoyed with the very threads existence in their games forums.

[Elexia]

So this happens to you after patch 1.23a or b. guess you'll just wait around till the next patch, eh? The thing is it SHOILD NOT be this way. Folks seem to be trying to justify this situation, when in essence, there is no justification for something like this. And I don't mean the bug itself. I mean the companies support capabilities to handle a situation like this.

These official forums are here to bring these topics to light, and having the own community belittle these kinds of problems is horrible.
Paying for a game, you've invested time into, to create a character you value, only to have a strange tech problem keep you from playing is ridiculous. Now... I don't know all the details but I agree with not deleting your character, hell, you should be able to afford 3 more dollars to create a new character, but a paying customer shouldn't HAVE to do this to enjoy a game their paying for.

Bottom line is this is happening, a resolution has not been found, and the lack of capabilities from the NA/eu customer service centers makes this a problem for the entire community.
A player shouldn't be so apathetic to think "oh it's not my problem, so I don't care"
One day it could be your problem, and if that day comes, wouldn't you want the support of the community to raise their voices to the creators of the game to provide a solution?
It's pretty sad when a majority of posts in this very thread seem annoyed with the very threads existence in their games forums.

Once again.

If you can log in onto the account it's not a problem on SE's end.
If someone else can log into the account it's not a problem on SE's end.

There's no justification being made for a problem happening, however, if uninstalling and reinstalling (completely) doesn't solve it, then you should be working with SE (and they do actually take care of stuck characters, I know first hand) otherwise you can't sit and blame SE only for it to turn out it was your HDD/SSD failing.

[AcaciaTyrannia]

Once again, since people want to post without reading.

Both of us have un-installed and re-installed. For the 5th time, it is a problem on SoE's end because it's a problem with the character connecting to --thier--- server. If it was a problem on my end or his end we wouldn't be able to log on alt characters, and even after spending a week on the phone with SoE they even told me there was nothing I could do and they "May find a solution at a later date."

I'll say it a 6th time since reading isn't america's favorite past time anymore.

We both uninstalled, it is not a client side problem according to SoE, they tried to blame my ISP but I've been playing successfully for the last year with no problems, and the other player having the same problem has a completely different ISP.

[Naelle]

This thread has gotten silly. Try a full uninstall and reinstall of the client.

Start by going to www.ninite.com. Scroll down the list and click everything under Runtimes (because you always should have these current). Scroll down to Utilities and click Revo. Scroll all the way down and click get installer. Next page, click download installer. Click run/yes/whatever it asks and the Ninite installer will pop up.

Now run Revo and find FFXIV and remove it. Now go to your program files and delete the SE/FFXIV folders.

Now go to www.piriform.com and download/install CCleaner. Run CCleaner. Click registry tab and click Scan for issues. When it's finished, click Fix selected issues... Box opens up, click fix all.

Reboot. Reinstall FFXIV with original disc. Watch updates. Take a shower. Log in to FFXIV and attempt to load your character. This should fix the problem, if not let me know in a non-obnoxious way.

[AcaciaTyrannia]

and deleting sucked, all I lost was 7 hamlet seals, and I'm already back at 6 after a week of hamlet. So it's not like anything was particularly difficult to replace. It's just annoying knowing that any time you log off, there is a chance you will not be able to log in again and have to delete your character, or wait a few months (While paying them) being unable to play.

[AcaciaTyrannia]

This thread has gotten silly. Try a full uninstall and reinstall of the client.

Start by going to www.ninite.com. Scroll down the list and click everything under Runtimes (because you always should have these current). Scroll down to Utilities and click Revo. Scroll all the way down and click get installer. Next page, click download installer. Click run/yes/whatever it asks and the Ninite installer will pop up.

Now run Revo and find FFXIV and remove it. Now go to you program files and delete the SE/FFXIV folders.

Now go to www.piriform.com and download/install CCleaner. Run CCleaner. Click registry tab and click Scan for issues. When it's finished, click Fix selected issues... Box opens up, click fix all.

Reboot. Reinstall FFXIV with original disc. Watch updates. Take a shower. Log in to FFXIV and attempt to load your character. This should fix the problem, if not let me know in a non-obnoxious way.

Fascinating but for the SEVENTH time, we did this. Registery flush and everything, did not fix it. Please read threads before posting =/